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<p>Are you an Information Technology professional? Do you work in the IT industry? This podcast is for you. Bytes and Banter is hosted by HDI Local Chapters.</p>
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12/7/2023
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April 16, 2025
<p>In this episode of Bytes and Banter, Nate Brown—Head of Education and Enablement at Metric Sherpa and co-founder of CX Accelerator—joins us to explore what it really takes to build a thriving workplace culture.</p> <p><br /></p> <p>From selling postage meters to leading CX transformations, Nate reflects on the mentors, lessons, and frameworks that shaped his journey. At the center of the conversation is the idea of the "servant challenger": a leadership mindset that blends empathy with bold action to drive meaningful change.</p> <p><br /></p> <p>We discuss the power of intrinsic motivation, how to measure it using tools like Total Motivation, and why aligning employee values with your brand promise is critical. Nate also shares real-world examples—from upskilling efforts at Warby Parker to leadership models from Beth Jenkins and Tanya Alvarez—showing how organizations can foster innovation and high performance by equipping people with purpose, support, and the right tools.</p> <p><br /></p> <p>You’ll hear insights on balancing efficiency with human connection, building community through internal feedback loops, and why celebrating small wins can lead to big gains in team engagement.</p> <p><br /></p> <p>Whether you're leading a team or looking to inspire one, this episode is full of fresh ideas and actionable strategies to elevate your workplace culture.</p> <p><br /></p> <p>🔗 Learn more about the CX Accelerator community: https://cxaccelerator.com/community</p> <p><br /></p> <p>Guest Bio – Nate Brown</p> <p>Nate Brown is passionate about two things: customer experience and community—and he’s built his career at the intersection of both. He co-founded CX Accelerator in 2018, a vibrant online community of over 4,000 CX professionals supporting one another in building better experiences and stronger careers. Nate also leads Advisory Services at Metric Sherpa, helping organizations transform their customer interactions through strategy, alignment, and culture change.</p> <p><br /></p> <p>As a CX executive and consultant, Nate has built contact centers from the ground up, led large-scale service transformations, and worked with organizations across industries including gaming, SaaS, retail, and healthcare—supporting brands like CHEP, WB Games, UL, Bosch, and BMI.</p> <p><br /></p> <p>He’s the author of The Ultimate CX Primer, and has been recognized globally as a top CX thought leader by ICMI, MartechVibe, Exceeders, and Netomi. In 2023, Kustomer named him the most impactful influencer in the CX landscape.</p> <p>----------------------------------------------------------------------------------------------------------------------</p> <p>HDI Local Chapters is an all volunteer not-for-profit that brings Technical Support professionals together to connect, share and discuss common challenges, and learn from industry innovators and each other --- https://www.hdilocalchapters.org</p> <p>-----------------------------------------------------------------------------------------------------------------------</p> <p>Bytes and Banter Podcast Team </p> <p><br /></p> <p>Creative Producer/Host: Rocky McGuire - https://www.linkedin.com/in/rockymcguire/</p> <p>Executive Producer: Terri Oropeza - https://www.linkedin.com/in/toropeza/</p> <p>Associate Producer: Colleen Rush - https://www.linkedin.com/in/colleen-rush-3603241/</p> <p>Associate Producer - Daniel Guinto - https://www.linkedin.com/in/daniel-guinto-7b723630/</p> <p>Technical Producer: Dustin Canter - https://www.linkedin.com/in/dustincanter/</p> <p>Podcast Operating System: https://www.PodTechs.com</p> <p>Post-Production: https://www.PodTechs.com</p>
April 9, 2025
<p>Nate Brown loves two things very much...customer experience and community. Fortunately, these concepts go hand-in-hand! As a community builder, Nate co-founded CX Accelerator in 2018. Quickly growing to well over four thousand members, this vibrant collection of CX leaders is helping one another to maximize their career and accomplish remarkable things in service to others.</p> <p><br /></p> <p>As a Customer Experience executive and consultant, Nate has built up contact centers from scratch, anchored complex CX functions, and helped to foster exceptional employee-customer connections in dozens of organizations. He's worked in a variety of industries including gaming, SaaS, technology, retail and healthcare for brands such as CHEP, WB Games, UL, BMI, and Bosch. Nate serves as the Head of CX Advisory for Metric Sherpa.</p> <p><br /></p> <p>Shortly after authoring The Ultimate CX Primer, Brown was dubbed the “CX Influencer of the Year” by CloudCherry, and a top global CX thought leader by ICMI, Exceeders, Netomi, and MartechVibe to name a few. Nate was voted "most impactful influencer in the CX landscape for 2023" by Kustomer. He has been widely recognized for a unique ability to infuse energy and excitement into the work of CX for employees at all levels of the organization. When not "CX'ing, Brown is a competitive disc golfer, certified pickleball instructor, husband to a super cool wife, and dad of two incredible daughters.</p> <p><br /></p> <p>Nate Brown loves two things very much...customer experience and community. Fortunately, these concepts go hand-in-hand! As a community builder, Nate co-founded CX Accelerator in 2018. Quickly growing to well over four thousand members, this vibrant collection of CX leaders is helping one another to maximize their career and accomplish remarkable things in service to others. Nate also heads up Advisory Services for Metric Sherpa, a research firm helping organizations to transform customer interactions. When not "CX'ing, Brown is a competitive disc golfer, certified pickleball instructor, husband to a super cool wife, and dad of two incredible daughters.</p> <p> </p> <p>----------------------------------------------------------------------------------------------------------------------</p> <p>HDI Local Chapters is an all volunteer not-for-profit that brings Technical Support professionals together to connect, share and discuss common challenges, and learn from industry innovators and each other --- https://www.hdilocalchapters.org</p> <p>-----------------------------------------------------------------------------------------------------------------------</p> <p>Bytes and Banter Podcast Team </p> <p><br /></p> <p>Creative Producer/Host: Rocky McGuire - https://www.linkedin.com/in/rockymcguire/</p> <p>Executive Producer: Terri Oropeza - https://www.linkedin.com/in/toropeza/</p> <p>Associate Producer: Colleen Rush - https://www.linkedin.com/in/colleen-rush-3603241/</p> <p>Associate Producer - Daniel Guinto - https://www.linkedin.com/in/daniel-guinto-7b723630/</p> <p>Technical Producer: Dustin Canter - https://www.linkedin.com/in/dustincanter/</p> <p>Podcast Operating System: https://www.PodTechs.com</p> <p>Post-Production: https://www.PodTechs.com</p>
March 26, 2025
<p>Jo McRell is the author of "Making Work Work for You" and an innovative employee experience strategist. She’s helped organizations like Google, Intuit, Meta and Gusto better empower their employees. Through her work and the AI ERA Community she co-founded, Jo equips employees and leaders with the tools to navigate disruptions in employee culture, tech, and work models so they can thrive in the future of work. </p> <p>www.jomcrell.com</p> <p>----------------------------------------------------------------------------------------------------------------------</p> <p>HDI Local Chapters is an all volunteer not-for-profit that brings Technical Support professionals together to connect, share and discuss common challenges, and learn from industry innovators and each other --- https://www.hdilocalchapters.org</p> <p>-----------------------------------------------------------------------------------------------------------------------</p> <p>Bytes and Banter Podcast Team </p> <p><br /></p> <p>Creative Producer/Host: Rocky McGuire - https://www.linkedin.com/in/rockymcguire/</p> <p>Executive Producer: Terri Oropeza - https://www.linkedin.com/in/toropeza/</p> <p>Associate Producer: Colleen Rush - https://www.linkedin.com/in/colleen-rush-3603241/</p> <p>Associate Producer - Daniel Guinto - https://www.linkedin.com/in/daniel-guinto-7b723630/</p> <p>Technical Producer: Dustin Canter - https://www.linkedin.com/in/dustincanter/</p> <p>Podcast Operating System: https://www.PodTechs.com</p> <p>Post-Production: https://www.PodTechs.com</p>
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