by Keith Gait
<p>CX Diaries with Keith Gait is my podcast where I talk to the people at the sharp end of CX and Contact Centres. The Movers and the shakers, the innovators, the disruptors, and the people delivering in the real world who share their personal stories of their journey through our industry </p>
Language
🇺🇲
Publishing Since
9/1/2021
Email Addresses
1 available
Phone Numbers
0 available
March 5, 2025
As customer-centricity continues to dominate conversations in the business world, Therese Charlton joins me in this engaging episode of CX Diaries to share her invaluable insights from over three decades in customer experience. Travelling through her professional journey, she sheds light on her current role at Manchester Airport, where she is focused on enhancing passenger experience through strategic technology use. Therese dives into the challenges and intricacies of effectively imple...
March 5, 2025
Step into the world of customer experience with my latest episode as I chat with Chris Davis, a thought leader in the field. Chris has traversed a fascinating career, recently recognised in the Power 100 list of top CX leaders in the UK. We explore how leaders can navigate the complex landscape of customer service while aspiring toward simplicity. In these times of profound shifts caused by the pandemic and other global events, Chris offers invaluable perspectives on how to foster stron...
March 5, 2025
Immerse yourself in an enlightening discussion with Lucie Child, Strategy Lead for Customer Care at The Very Group, as we explore the complexities of customer experience in our rapidly changing world. This episode dives into the heart of CX, highlighting the challenges that organisations face, from recruitment woes to the pressing issues surrounding customer vulnerability amidst a cost of living crisis. Lucie shares her insights and strategies from her extensive career journey, re...
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