by Networld Media Group
<p>Tune into the CX Innovators podcast to hear how top brands are using cutting-edge technology to take the customer experience to incredible new heights. We’ll talk to the executives who are spearheading the CX charge for their brands and the tech companies they rely on to make the magic happen.</p>
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Publishing Since
3/5/2021
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March 26, 2025
In this episode of the CX Innovators podcast, Chris King, CEO of Monster Mini Golf; shares insight on how the indoor family entertainment brand fulfills its 'philosophy of fun' and why it's the center piece of the brand's customer experience strategy. Monster Mini Golf is an indoor family entertainment brand with 30-plus franchise locations across the U.S. and Canada. The entertainment centers offer an 18-hole custom designed blacklight mini golf course, state-of-the-art arcade, party and eve...
February 26, 2025
In this episode of the CX Innovators podcast, Marios Savvides, founder, chairman and CTO at UltronAI, offers insight on how AI and computer vision can educe retail shrink, optimize operations and improve the customer experience Savvides is a leader in AI computer vision, having spent decades working on AI models that solve complex identification challenges. His research in facial and object recognition has been used by the U.S. government and recognized by major global institutions. He is the...
February 14, 2025
In this episode of the CX Innovators podcast, Nick Nickitas, general manager, local independent grocery, at Instacart, gives the scoop on Instacart's AI-powered Caper Cart innovation and all the wins the smart cart technology provides to shoppers, grocers, retailers and brands. Caper Carts are equipped with cameras, sensors and a built-in scale, which work together with an Edge AI system to automatically recognize items as they are placed in the cart. Once added, shoppers are able to wa...
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