by 造浪者
嗨依～你也是 CSM 專業人才嗎？我們正在找你！ 雖然很突然，但我們正在努力打造一個專業 Podcast 節目，想為亞洲地區 CSM 專業領域的夥伴們，提供一個能夠舒適交流、甚至是「做出貢獻」的機會，讓領域中的專業知識正向循環，優化這個專業領域的產業環境！ ❤️ 我們的使命： Build professional connections, empower community talent, and contribute to industry growth. /// 目前，我們的首要目標是： Build professional connections. 因此我們計畫的第一步，就是通過 Podcast 邀請來自不同產業的專業人士 / 人才，分享 Customer Success 領域的經驗與見解。透過這些深度對話與這些專業人士建立聯繫，也讓未來的社群成員在加入之前就能相互了解。 在訪談過程中，其實這些夥伴已經開始對這個專業領域做出貢獻 😍 接下來，我們將聚集這些人才夥伴，通過合作 side project 或經驗分享的方式，彼此交流學習，創造更多的可能性。關於具體項目的內容和實現方式，我們會在未來逐步揭曉 ... /// 歡迎大家密切追蹤我們的社群與 Podcast 節目： 📌 按下「追蹤」，掌握最即時的節目新知！ 📌 歡迎「分享」，讓更多 CSM 夥伴有機會一起加入！ 📌 然後「按讚、留言」，展開深度的互動！ 📌 準時收聽 Podcast 節目，開始與其他 CSM 夥伴交流！ -- Hosting provided by <a href="https://www.soundon.fm/" target="_blank">SoundOn</a>
Language
🇨🇳
Publishing Since
9/16/2024
Email Addresses
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March 10, 2025
🌊 EP12 來賓介紹 🌊 Sophia：在數位媒體產業擁有2年經驗的CSM 專注於雲端服務MarTech工具的推廣與服務，致力於幫助企業客戶充分利用平台資源。在本集節目裡Sophia將與我們分享，如何了解客戶的需求和業務目標，促進客戶的成功。 Eason：在雲端教育科技有5年經驗的CSM 專注於線上學習平台產業，Eason致力於為客戶提供最佳解決方案，並提供量身訂做的建議和支持，了解客戶需求達到客戶成功。 🌊 本集亮點 🌊 ❍ 在線上學習平台的CSM跟其他產業的CSM有什麼不同之處 ❍ Sales跟CS成為夥伴共同負責客戶？！ ❍ 客戶成功小技巧分享 🌊 我們的社群 🌊 <a href="https://www.instagram.com/csm.wavemakers?igsh=ZzQ1OWxjYWVxMzRr">https://www.instagram.com/csm.wavemakers?igsh=ZzQ1OWxjYWVxMzRr</a> <a href="https://www.instagram.com/explore/tags/podcast/">#podcast</a> <a href="https://www.instagram.com/explore/tags/career/">#career</a><a href="https://www.instagram.com/explore/tags/customersuccess/">#CustomerSuccess</a><a href="https://www.instagram.com/explore/tags/customerexperience/">#CustomerExperience</a><a href="https://www.instagram.com/explore/tags/professionaldevelopment/">#ProfessionalDevelopment</a><a href="https://www.instagram.com/explore/tags/careergrowth/">#CareerGrowth</a><a href="https://www.instagram.com/explore/tags/%E8%81%B7%E5%A0%B4/">#職場</a><a href="https://www.instagram.com/explore/tags/%E5%B0%88%E6%A5%AD/">#專業</a><a href="https://www.instagram.com/explore/tags/%E7%9F%A5%E8%AD%98/">#知識</a><a href="https://www.instagram.com/explore/tags/%E7%94%A2%E6%A5%AD/">#產業</a><a href="https://www.instagram.com/explore/tags/%E6%88%90%E9%95%B7/">#成長</a><a href="https://www.instagram.com/explore/tags/%E5%AE%A2%E6%88%B6%E6%88%90%E5%8A%9F/">#客戶成功</a><a href="https://www.instagram.com/explore/tags/%E5%AE%A2%E6%88%B6%E6%88%90%E5%8A%9F%E7%B6%93%E7%90%86/">#客戶成功經理</a><a href="https://www.instagram.com/explore/tags/%E5%AE%A2%E6%88%B6%E9%AB%94%E9%A9%97/">#客戶體驗</a><a href="https://www.instagram.com/explore/tags/%E6%88%90%E5%8A%9F%E7%B6%93%E9%A9%97/">#成功經驗</a><a href="https://www.instagram.com/explore/tags/%E5%B0%88%E8%A8%AA/">#專訪</a> -- Hosting provided by <a href="https://www.soundon.fm/">SoundOn</a>
March 3, 2025
🌊 EP12 來賓介紹 🌊 Sophia：在數位媒體產業擁有2年經驗的CSM 專注於雲端服務MarTech工具的推廣與服務，致力於幫助企業客戶充分利用平台資源。在本集節目裡Sophia將與我們分享，如何了解客戶的需求和業務目標，促進客戶的成功。 Eason：在雲端教育科技有5年經驗的CSM 專注於線上學習平台產業，Eason致力於為客戶提供最佳解決方案，並提供量身訂做的建議和支持，了解客戶需求達到客戶成功。 🌊 本集亮點 🌊 ❍ Hahow平台特色之處 ❍ 數位廣告媒體代理商概述 ❍ 線上學習如何變得有趣 ❍ cacaFly的CSM主要在做什麼 🌊 我們的社群 🌊 <a href="https://www.instagram.com/csm.wavemakers?igsh=ZzQ1OWxjYWVxMzRr">https://www.instagram.com/csm.wavemakers?igsh=ZzQ1OWxjYWVxMzRr</a> <a href="https://www.instagram.com/explore/tags/podcast/">#podcast</a> <a href="https://www.instagram.com/explore/tags/career/">#career</a><a href="https://www.instagram.com/explore/tags/customersuccess/">#CustomerSuccess</a><a href="https://www.instagram.com/explore/tags/customerexperience/">#CustomerExperience</a><a href="https://www.instagram.com/explore/tags/professionaldevelopment/">#ProfessionalDevelopment</a><a href="https://www.instagram.com/explore/tags/careergrowth/">#CareerGrowth</a><a href="https://www.instagram.com/explore/tags/%E8%81%B7%E5%A0%B4/">#職場</a><a href="https://www.instagram.com/explore/tags/%E5%B0%88%E6%A5%AD/">#專業</a><a href="https://www.instagram.com/explore/tags/%E7%9F%A5%E8%AD%98/">#知識</a><a href="https://www.instagram.com/explore/tags/%E7%94%A2%E6%A5%AD/">#產業</a><a href="https://www.instagram.com/explore/tags/%E6%88%90%E9%95%B7/">#成長</a><a href="https://www.instagram.com/explore/tags/%E5%AE%A2%E6%88%B6%E6%88%90%E5%8A%9F/">#客戶成功</a><a href="https://www.instagram.com/explore/tags/%E5%AE%A2%E6%88%B6%E6%88%90%E5%8A%9F%E7%B6%93%E7%90%86/">#客戶成功經理</a><a href="https://www.instagram.com/explore/tags/%E5%AE%A2%E6%88%B6%E9%AB%94%E9%A9%97/">#客戶體驗</a><a href="https://www.instagram.com/explore/tags/%E6%88%90%E5%8A%9F%E7%B6%93%E9%A9%97/">#成功經驗</a><a href="https://www.instagram.com/explore/tags/%E5%B0%88%E8%A8%AA/">#專訪</a> -- Hosting provided by <a href="https://www.soundon.fm/">SoundOn</a>
February 24, 2025
🌊 EP11 來賓介紹 🌊 Clara：在餐飲管理系統產業擁有4年經驗的CSM 專注於餐飲管理系統的推廣與服務，負責全球客戶經理的管理以及客服部門等業務，致力於幫助企業客戶充分利用平台資源。在本集節目裡Clara將與我們分享，如何了解客戶的需求和業務目標，促進客戶的成功。 Marissa：在金融科技產業有2年經驗的CSM 專注於數位資產跟區塊鏈產業，Marissa致力於為客戶提供最佳解決方案，並提供量身訂做的建議和支持，了解客戶需求達到客戶成功。 🌊 本集亮點 🌊 ❍ FinTech產業CSM的價值是？ ❍ CSM管理者角度經驗分享 ❍ Clara的客戶成功溫馨小故事-「客戶成功帶回來的回饋很重要」 ❍ 區塊鏈、加密貨幣相關產業的CSM未來有什麼趨勢？ 🌊 我們的社群 🌊 <a href="https://www.instagram.com/csm.wavemakers?igsh=ZzQ1OWxjYWVxMzRr">https://www.instagram.com/csm.wavemakers?igsh=ZzQ1OWxjYWVxMzRr</a> <a href="https://www.instagram.com/explore/tags/podcast/">#podcast</a> <a href="https://www.instagram.com/explore/tags/career/">#career</a><a href="https://www.instagram.com/explore/tags/customersuccess/">#CustomerSuccess</a><a href="https://www.instagram.com/explore/tags/customerexperience/">#CustomerExperience</a><a href="https://www.instagram.com/explore/tags/professionaldevelopment/">#ProfessionalDevelopment</a><a href="https://www.instagram.com/explore/tags/careergrowth/">#CareerGrowth</a><a href="https://www.instagram.com/explore/tags/%E8%81%B7%E5%A0%B4/">#職場</a><a href="https://www.instagram.com/explore/tags/%E5%B0%88%E6%A5%AD/">#專業</a><a href="https://www.instagram.com/explore/tags/%E7%9F%A5%E8%AD%98/">#知識</a><a href="https://www.instagram.com/explore/tags/%E7%94%A2%E6%A5%AD/">#產業</a><a href="https://www.instagram.com/explore/tags/%E6%88%90%E9%95%B7/">#成長</a><a href="https://www.instagram.com/explore/tags/%E5%AE%A2%E6%88%B6%E6%88%90%E5%8A%9F/">#客戶成功</a><a href="https://www.instagram.com/explore/tags/%E5%AE%A2%E6%88%B6%E6%88%90%E5%8A%9F%E7%B6%93%E7%90%86/">#客戶成功經理</a><a href="https://www.instagram.com/explore/tags/%E5%AE%A2%E6%88%B6%E9%AB%94%E9%A9%97/">#客戶體驗</a><a href="https://www.instagram.com/explore/tags/%E6%88%90%E5%8A%9F%E7%B6%93%E9%A9%97/">#成功經驗</a><a href="https://www.instagram.com/explore/tags/%E5%B0%88%E8%A8%AA/">#專訪</a> -- Hosting provided by <a href="https://www.soundon.fm/">SoundOn</a>
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