by Dan Swartwout
On Quality Time with MoreSteam, a variety of guests will join host Dan Swartwout to discuss continuous improvement, operational excellence, and business-related issues. You can find new episodes of Quality Time with MoreSteam on moresteam.com.
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Publishing Since
3/19/2024
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April 15, 2025
<p class="p1"><span class="s1">On this episode of Quality Time with MoreSteam, Dr. Jim Cole joins the podcast to share how process improvement has guided his work in both military and healthcare settings. Dr. Cole introduces tools like the Marine Corps Planning Process, OODA loops, and operational risk management. Jim shares how these military methods helped him tackle challenges in civilian healthcare. To that end, Dr. Cole reflects on creating efficient systems for bed availability and managing variation to establish standard work. This conversation highlights how practical tools and strong leadership can transform even the toughest situations into opportunities for improvement. Plus, for you music fans, there are references to AC/DC, Cheap Trick, and Stray Cats!</span></p> <p class="p2"> </p> <p class="p1"><span class="s1"><strong>In this episode, you will hear about:</strong></span></p> <p class="p1"><span class="s1">2:41 - Jim's background in the military and medicine</span></p> <p class="p1"><span class="s1">4:39 - Growing up in Suburban Chicago</span></p> <p class="p1"><span class="s1">7:05 - College, the military, and medical school</span></p> <p class="p1"><span class="s1">7:53 - The Navy Seals</span></p> <p class="p1"><span class="s1">10:52 - Process Improvement and Fleet Marine Force Warfare Officer Training</span></p> <p class="p1"><span class="s1">15:28 - The OODA Loop: Observe, Orient, Decide, Act</span></p> <p class="p1"><span class="s1">16:45 - Operational Risk Management</span></p> <p class="p1"><span class="s1">19:57 - Using military training in Process Improvement for civilian healthcare</span></p> <p class="p1"><span class="s1">24:02 - Addressing hospital bed availability</span></p> <p class="p1"><span class="s1">29:17 - Introducing Process Improvement to an initially reluctant team</span></p> <p class="p1"><span class="s1">31:33 - Variation and Standard Work</span></p> <p class="p1"><span class="s1">34:07 - Reviewing the data and performance metrics</span></p> <p class="p1"><span class="s1">35:59 - Keys to leadership</span></p> <p class="p1"><span class="s1">38:17 - Depictions of surgery in movies and TV</span></p> <p class="p1"><span class="s1">41:21 - From chaos to order</span></p> <p class="p2"> </p> <p class="p1"><span class="s1"><strong>Additional Resources:</strong></span></p> <p class="p3"><span class="s2"><a href= "https://www.amazon.com/Trauma-My-Life-Emergency-Surgeon/dp/1250013143/ref=rvi_d_sccl_1/140-8252495-4941467?pd_rd_w=iPTDJ&content-id=amzn1.sym.f5690a4d-f2bb-45d9-9d1b-736fee412437&pf_rd_p=f5690a4d-f2bb-45d9-9d1b-736fee412437&pf_rd_r=H3DSQ2E76J6MNR6YHMFB&pd_rd_wg=rmLDw&pd_rd_r=be15bf2f-8608-489f-9ff8-5b259137417c&pd_rd_i=1250013143&psc=1"> Trauma: My Life as an Emergency Surgeon</a></span></p> <p class="p3"><span class="s2"><a href= "https://www.linkedin.com/in/james-cole-d-o-facs-a781648b/">Dr. Jim Cole on LinkedIn</a></span></p> <p class="p3"><span class="s2"><a href= "https://www.surgery.wisc.edu/staff/james-cole/">Dr. Jim Cole at University of Wisconsin School of Medicine and Public Health</a></span></p> <p class="p3"><span class="s2"><a href= "https://www.youtube.com/@MoreSteamcom-sm6fe">MoreSteam's YouTube Channel</a></span></p> <p class="p3"><span class="s2"><a href= "https://www.facebook.com/profile.php?id=61563414037584">Quality Time With MoreSteam on Facebook</a></span></p> <p class="p3"><span class="s2"><a href= "https://www.instagram.com/qualitytimewithmoresteam/">Quality Time With MoreSteam on Instagram</a></span></p> <p class="p3"><span class="s2"><a href= "https://www.linkedin.com/showcase/quality-time-with-moresteam-podcast/"> Quality Time With MoreSteam on LinkedIn</a></span></p> <p class="p3"><span class="s2"><a href= "https://www.moresteam.com/">MoreSteam's Website</a></span></p> <p class="p3"><span class="s2"><a href= "https://www.moresteam.com/morenews">Subscribe to MoreSteam's Newsletter</a></span></p> <p class="p3"><span class="s2"><a href= "https://www.linkedin.com/company/moresteam.com-llc/mycompany/">MoreSteam on LinkedIn</a></span></p> <p class="p3"><span class="s2"><a href= "https://www.linkedin.com/in/dan-swartwout-97277b62/">Dan Swartwout on LinkedIn</a></span></p> <p class="p2"> </p> <p class="p1"><span class="s1"><strong>Subscribe to Quality Time With MoreSteam</strong></span></p> <p class="p3"><span class="s2"><a href= "https://podcasts.apple.com/us/podcast/quality-time-with-moresteam/id1737228208"> Apple Podcasts</a></span></p> <p class="p3"><span class="s2"><a href= "https://open.spotify.com/show/72kG0UtDKRHF6LRRBa0dDx">Spotify</a></span></p> <p class="p3"><span class="s2"><a href= "https://music.amazon.com/podcasts/434aedb9-1337-4ed8-8301-d85fd9dd9ac8/quality-time-with-moresteam"> Amazon Music</a></span></p> <p class="p4"><span class="s2"><a href= "https://www.youtube.com/playlist?list=PLWxLokmKq89IwHoK7MfoeckFb7A9NwVL5"> YouTube</a></span></p>
April 1, 2025
<p class="p1"><span class="s1">On this episode of Quality Time with MoreSteam, host Dan Swartwout talks with Mark Reich. Mark is Senior Lean Coach at the Lean Enterprise Institute and author of the new book, Managing On Purpose.</span> <span class="s2">Mark’s book is a practical guide to Hoshin Kanri, a strategy deployment system that combines long-term vision with day-to-day execution.</span> <span class="s1">Managing On Purpose</span> <span class="s2">features step-by-step tools and a detailed case study to help organizations align strategy with action while developing their leaders.</span></p> <p class="p2"><span class="s3">Mark shares stories from his career, including his time managing Toyota’s corporate strategic planning for North America.</span> <span class="s2">He explains how tools like “catchball” and “obeya” help organizations foster collaboration and track progress effectively. Mark also emphasizes the importance of leadership behaviors in creating a culture where problems are opportunities for growth.</span></p> <p class="p1"><span class="s2">This episode is packed with insights on strategy deployment, leadership development, and creating purpose-driven organizations. Don’t miss this fun, informative conversation with one of Lean's most experienced practitioners.</span></p> <p class="p3"><span class="s2"> </span></p> <p class="p3"><span class="s2"><strong>In this episode, you will hear about:</strong></span></p> <p class="p3"><span class="s2">1:48 - Mark’s background</span></p> <p class="p3"><span class="s2">5:34 - Working for Toyota in Japan</span></p> <p class="p3"><span class="s2">7:28 - The Toyota Supplier Support Center (now the Toyota Production Systems Support Center)</span></p> <p class="p3"><span class="s2">9:49 - Writing Managing on Purpose</span></p> <p class="p3"><span class="s2">12:40 - An introduction to Hoshin Kanri</span></p> <p class="p3"><span class="s2">18:04 - PDCA (Plan. Do. Check. Act.)</span></p> <p class="p3"><span class="s2">20:43 - Understanding problems at the Gemba</span></p> <p class="p3"><span class="s2">24:11 - The concept of Obeya</span></p> <p class="p3"><span class="s2">28:48 - The concept of Catchball</span></p> <p class="p3"><span class="s2">34:04 - Value-creating work versus non-value-creating work</span></p> <p class="p3"><span class="s2">37:34 - Hoshin Kanri and leadership</span></p> <p class="p3"><span class="s2">40:10 - Initial feedback to Managing on Purpose</span></p> <p class="p3"><span class="s2">42:30 - The changing business environment</span></p> <p class="p3"><span class="s2">46:02 - The opportunity for everybody to innovate</span></p> <p class="p3"><span class="s2">49:02 - Mark’s next project</span></p> <p class="p3"><span class="s2"> </span></p> <p class="p3"><span class="s2"><strong>Additional Resources:</strong></span></p> <p class="p3"><a href= "https://www.lean.org/store/book/managing-on-purpose/" target= "_blank" rel="noopener"><span class="s2">Order Managing on Purpose</span></a></p> <p class="p3"><a href="https://www.linkedin.com/in/markareich/" target="_blank" rel="noopener"><span class="s2">Mark Reich on LinkedIn</span></a></p> <p class="p3"><a href= "https://www.lean.org/about-lei/faculty/mark-reich/" target= "_blank" rel="noopener"><span class="s2">Mark Reich at the Lean Enterprise Institute</span></a></p> <p class="p4"><span class="s4"><a href= "https://www.facebook.com/profile.php?id=61563414037584">Quality Time With MoreSteam on Facebook</a></span></p> <p class="p4"><span class="s4"><a href= "https://www.instagram.com/qualitytimewithmoresteam/">Quality Time With MoreSteam on Instagram</a></span></p> <p class="p4"><span class="s4"><a href= "https://www.linkedin.com/showcase/quality-time-with-moresteam-podcast/"> Quality Time With MoreSteam on LinkedIn</a></span></p> <p class="p4"><span class="s4"><a href= "https://www.moresteam.com/">MoreSteam's Website</a></span></p> <p class="p4"><span class="s4"><a href= "https://www.moresteam.com/morenews">Subscribe to MoreSteam's Newsletter</a></span></p> <p class="p4"><span class="s4"><a href= "https://www.linkedin.com/company/moresteam.com-llc/mycompany/">MoreSteam on LinkedIn</a></span></p> <p class="p4"><span class="s4"><a href= "https://www.youtube.com/@MoreSteamcom-sm6fe">MoreSteam's YouTube Channel</a></span></p> <p class="p4"><span class="s4"><a href= "https://www.linkedin.com/in/dan-swartwout-97277b62/">Dan Swartwout on LinkedIn</a></span></p> <p class="p3"><span class="s2"> </span></p> <p class="p3"><span class="s2"><strong>Subscribe to Quality Time With MoreSteam</strong></span></p> <p class="p4"><span class="s4"><a href= "https://podcasts.apple.com/us/podcast/quality-time-with-moresteam/id1737228208"> Apple Podcasts</a></span></p> <p class="p4"><span class="s4"><a href= "https://open.spotify.com/show/72kG0UtDKRHF6LRRBa0dDx">Spotify</a></span></p> <p class="p4"><span class="s4"><a href= "https://music.amazon.com/podcasts/434aedb9-1337-4ed8-8301-d85fd9dd9ac8/quality-time-with-moresteam"> Amazon Music</a></span></p> <p class="p4"><span class="s4"><a href= "https://www.youtube.com/playlist?list=PLWxLokmKq89IwHoK7MfoeckFb7A9NwVL5"> YouTube</a></span></p> <p class="p4"><span class="s4"><a href= "https://www.iheart.com/podcast/263-quality-time-with-morestea-160665772/"> iHeart</a></span></p>
March 18, 2025
<p class="p1"><span class="s1">In this episode of Quality Time with MoreSteam, Dan Swartwout chats with Kim Koning, Aurorium's Global Director of Operational Excellence and a Lean Six Sigma Master Black Belt. Kim shares his journey from wrestling mats in Indiana to leading global process improvement initiatives. He also reflects on how lessons from his early career as a plant manager and his MBA in finance shaped his approach to leadership and continuous improvement.</span></p> <p class="p1"><span class="s1">Kim shares why Gemba walks are his favorite part of the day and how they help build trust on the shop floor. Another standout moment is when Kim recounts his “aha” realization—the day he saw Lean Six Sigma as the key to staying competitive. At home, Kim’s audience of eight might roll their eyes at his continuous improvement experiments. But on Quality Time with MoreSteam, his experiments find a much bigger audience.</span></p> <p class="p3"> </p> <p class="p4"><span class="s1"><strong>In this episode, you will hear about:</strong></span></p> <p class="p5"><span class="s1">2:00 - Kim’s background</span></p> <p class="p5"><span class="s1">2:52 - Wrestling with continuous improvement</span></p> <p class="p5"><span class="s1">4:36 - Going to Purdue</span></p> <p class="p5"><span class="s1">5:45 - Plant management</span></p> <p class="p5"><span class="s1">7:24 - Gemba walks</span></p> <p class="p5"><span class="s1">9:27 - Statistics and probability</span></p> <p class="p5"><span class="s1">11:24 - Kim’s thoughts on Lean Six Sigma and operational excellence</span></p> <p class="p5"><span class="s1">20:44 - The Best Practices for Operational Excellence Conference</span></p> <p class="p5"><span class="s1">23:36 - The Master Black Belt challenge</span></p> <p class="p5"><span class="s1">26:23 - Kim’s “aha!” moment</span></p> <p class="p3"> </p> <p class="p4"><span class="s1"><strong>Additional Resources:</strong></span></p> <p class="p6"><span class="s2"><a href= "https://www.moresteam.com/">MoreSteam's Website</a></span></p> <p class="p6"><span class="s2"><a href= "https://www.moresteam.com/morenews">Subscribe to MoreSteam's Newsletter</a></span></p> <p class="p6"><span class="s2"><a href= "https://www.linkedin.com/company/moresteam.com-llc/mycompany/">MoreSteam on LinkedIn</a></span></p> <p class="p6"><span class="s2"><a href= "https://www.youtube.com/@MoreSteamcom-sm6fe">MoreSteam's YouTube Channel</a></span></p> <p class="p6"><span class="s2"><a href= "https://www.facebook.com/profile.php?id=61563414037584">Quality Time With MoreSteam on Facebook</a></span></p> <p class="p6"><span class="s2"><a href= "https://www.instagram.com/qualitytimewithmoresteam/">Quality Time With MoreSteam on Instagram</a></span></p> <p class="p6"><span class="s2"><a href= "https://www.linkedin.com/showcase/quality-time-with-moresteam-podcast/"> Quality Time With MoreSteam on LinkedIn</a></span></p> <p class="p6"><span class="s2"><a href= "https://www.linkedin.com/in/dan-swartwout-97277b62/">Dan Swartwout on LinkedIn</a></span></p> <p class="p4"><span class="s1"> </span></p> <p class="p4"><span class="s1"><strong>Subscribe to Quality Time With MoreSteam</strong></span></p> <p class="p6"><span class="s2"><a href= "https://podcasts.apple.com/us/podcast/quality-time-with-moresteam/id1737228208"> Apple Podcasts</a></span></p> <p class="p6"><span class="s2"><a href= "https://open.spotify.com/show/72kG0UtDKRHF6LRRBa0dDx">Spotify</a></span></p> <p class="p6"><span class="s2"><a href= "https://music.amazon.com/podcasts/434aedb9-1337-4ed8-8301-d85fd9dd9ac8/quality-time-with-moresteam"> Amazon Music</a></span></p> <p class="p6"><span class="s2"><a href= "https://www.youtube.com/playlist?list=PLWxLokmKq89IwHoK7MfoeckFb7A9NwVL5"> YouTube</a></span></p> <p class="p6"><span class="s2"><a href= "https://www.iheart.com/podcast/263-quality-time-with-morestea-160665772/"> iHeart</a></span></p> <p class="p6"> </p>
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