by Brett Rush
With 18 years of experience in crafting exceptional Customer Experiences for SaaS startups, I am dedicated to sharing my expertise with early-stage companies. My mission is to help build scalable, customer-first support models that streamline processes, reduce confusion for both customers and teams, and drive sustainable growth. I’m passionate about setting up your Customer Support systems for long-term success.
Language
🇺🇲
Publishing Since
12/12/2024
Email Addresses
0 available
Phone Numbers
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April 15, 2025
<p>It’s no secret that delivering an exceptional customer experience requires intentionality and hard work. With all of the latest developments in AI for Customer Support, it’s challenging to keep up with what’s possible - or even know where to begin!</p><p>I help early-stage and rapid-growth startups build a foundation for customer support with an AI-first approach. But notice I said foundation. AI isn’t just an add-on. It’s not something you can switch on and expect it to perform well. You have to rethink processes and documentation from the ground up. </p><p>With over 18 years of experience developing best-in-class customer experiences for SaaS, e-commerce, media, and non-profit organizations, I’ve seen what works. My time at Adobe in Project Management during the AI boom fueled my passion to help companies just like yours stay ahead of this technological shift. I’m here to ensure you feel confident, set up for success, and ready to scale with AI integrated into your processes. </p><p><br></p><p><strong>-----------------</strong></p><p><br></p><p>Struggling with AI implementation? Click the link below to book a FREE 30-minute strategy session with me. I’ll review your setup, pinpoint the issues, and map out next steps to make your chatbot a competitive advantage.</p><p>💪 Schedule your free strategy session: <a href="https://rushtoresolution.com/contact/"><u>https://rushtoresolution.com/contact/</u></a> </p><p>💡 Subscribe for more CX strategies: <a href="https://rushtoresolution.com/blog/"><u>https://rushtoresolution.com/blog/</u></a></p><p>If you found this helpful, let me know with the like button and share it with your team. Let’s get your AI support back on track. Have a great day and a productive week!</p><p><br></p><p><strong>-----------------</strong></p><p><br></p><p><strong>Follow me:</strong></p><p>▶️ https://www.youtube.com/@RushtoResolution </p><p>📚 https://www.linkedin.com/company/rush-to-resolution/ </p><p>🎧 https://open.spotify.com/show/014w3U7ar2Mnr7k6RC9P3A?si=f581e51503cc4661 </p><p>🆇 https://x.com/brettrush </p><p>🦋 https://bsky.app/profile/brettrush.bsky.social/ </p>
April 1, 2025
<p>In this video, I address the pain point of <strong>declining AI chatbot performance</strong> and reveal why the 'set it and forget it' mentality is sabotaging your customer experience. </p><p>Welcome to Part 3 of my 4-part series on <strong>implementing successful AI chatbots</strong>. I’ll walk you through a simple weekly training cycle that transforms underperforming AI into a customer satisfaction powerhouse no matter your platform. </p><p>Learn how to review failures, update knowledge, and test changes effectively. Plus, discover how just 8 hours a week will save you days in escalations.</p><p><br></p><p>-----------------</p><p><br></p><p>Struggling with AI implementation? Click the link below to book a FREE 30-minute strategy session with me. I’ll review your setup, pinpoint the issues, and map out next steps to make your chatbot a competitive advantage.</p><p><br></p><p>💪 Schedule your free strategy session: <a href="https://rushtoresolution.com/contact/"><u>https://rushtoresolution.com/contact/</u></a> </p><p>💡 Subscribe for more CX strategies: <a href="https://rushtoresolution.com/blog/"><u>https://rushtoresolution.com/blog/</u></a></p><p><br></p><p>If you found this helpful, let me know with the like button and share it with your team. Let’s get your AI support back on track. Have a great day and a productive week!</p><p><br></p><p>-----------------</p><p><br></p><p>Follow me:</p><p>▶️ https://www.youtube.com/@RushtoResolution </p><p>📚 https://www.linkedin.com/company/rush-to-resolution/ </p><p>🎧 https://open.spotify.com/show/014w3U7ar2Mnr7k6RC9P3A?si=f581e51503cc4661 </p><p>🆇 https://x.com/brettrush </p><p>🦋 https://bsky.app/profile/brettrush.bsky.social/ </p>
March 13, 2025
<p>Is your AI chatbot failing your customers? I’m diving into the #1 reason your AI support is missing the mark: <strong>your knowledge foundation</strong>. If your chatbot is delivering wrong answers, sending customers in circles, or just not working, the problem isn’t the tech—it’s what you’re feeding it.</p><p>In Part 2 of my 4-part series on <strong>Implementing Successful AI Chatbots</strong> on the Rush to Resolution podcast, I share 7 principles to rebuild your knowledge base for both self-serve support and AI-powered success. You’ll learn how to conduct a comprehensive knowledge audit, rewrite content for AI consumption, and structure info to match how customers actually ask questions.</p><p>By the end, you’ll have a <strong>blueprint to turn your failing AI chatbot into a customer support asset</strong>. Plus, stick around for a 3-step framework and a roadmap to measurable results in one quarter.</p><p>-----------------</p><p><strong>Struggling with AI implementation? </strong></p><p>Contact me to book a FREE 30-minute strategy session with me. I’ll review your setup, pinpoint the issues, and map out next steps to make your chatbot a competitive advantage.</p><p>💪 Schedule your free strategy session: https://rushtoresolution.com/contact/</p><p>💡 Subscribe for more CX strategies: https://rushtoresolution.com/blog/</p><p>If you found this helpful, let me know with the like button and share it with your team. Let’s get your AI support back on track. Have a great day and a productive week!</p><p>-----------------</p><p><strong>Follow me:</strong></p><p>▶️ https://www.youtube.com/@RushtoResolution </p><p>📚 https://www.linkedin.com/company/rush-to-resolution/ </p><p>🎧 https://open.spotify.com/show/014w3U7ar2Mnr7k6RC9P3A?si=f581e51503cc4661 </p><p>🆇 https://x.com/brettrush </p><p>🦋 https://bsky.app/profile/brettrush.bsky.social/ </p>
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