by Planhat & Anika Zubair
At Planhat we believe customer success is everybody’s business, and with this podcast - we want to help you succeed. Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about customer success and help companies center their business around customers. Because when a companies customers become successful, so does the company. Learn from the best at www.planhat.com
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Publishing Since
4/5/2017
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February 21, 2024
<p>This podcast episode marks a special moment as <a href='https://www.linkedin.com/in/anikazubair/'><b>Anika Zubair</b></a><b> </b>wraps up her four-year hosting journey on the Customer Success Channel podcast.<br/><br/>The exciting news is that we're welcoming our very own, <a href='https://www.linkedin.com/in/malin-skoglund-ba65a215/'><b>Malin Skoglund</b></a><b>,</b> VP of Customer Success Americas, who will be stepping in as the new host. <br/><br/>Listen to the full episode now and learn more about the future of our podcast.<br/><br/><em>Podcast enquiries: [email protected]</em></p>
January 31, 2024
<p><b>In this episode, our host </b><a href='https://www.linkedin.com/in/anikazubair/'><b>Anika Zubair</b></a><b> chats with </b><a href='https://www.linkedin.com/in/brandon-d-ramsey/'><b>Brandon Ramsey</b></a><b>, Head of Customer Success at </b><a href='https://www.onsiteiq.io/'><b>OnsiteIQ</b></a><b> about how to ensure that customer success truly stands on its own and is not overshadowed by sales. <br/><br/></b>Customer Success (CS) is frequently linked with sales and often entails revenue targets. However, is this truly the most effective way to structure your CS department? Why should CS not be seen as a mere extension of sales? And how can you persuade senior leadership that CS should not be responsible for renewals and upsells?<br/><br/><em>Podcast enquiries: [email protected]</em></p>
December 15, 2023
<p><b>In this episode, our host </b><a href='https://www.linkedin.com/in/anikazubair/'><b>Anika Zubair</b></a><b> chats with </b><a href='https://www.linkedin.com/in/sue-nabeth-moore-6470905/'><b>Sue Nabeth Moore</b></a><b>, Co-Founder of </b><a href='https://www.successchain.net/'><b>Success Chain</b></a><b> about the future of customer success. <br/><br/></b>As we approach the end of the year, it's crucial to begin strategizing for customer success in 2024. Despite the hurdles we've encountered recently, we must now pave the way for a successful year ahead. So, what should be the key focus areas for customer success in 2024? And how can we strike the perfect balance between customer ROI and fostering business growth? <br/><br/><em>Podcast enquiries: [email protected]</em></p>
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Dave Stachowiak
Harvard Business Review
The New York Times
Jeb Blount
Rob Dial
Matt Abrahams, Think Fast Talk Smart
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