by Daphne Lopes
In this podcast, we help you build and scale your SaaS business using customer-led growth strategies. Here you're going to learn how to transform Customer Success into the second growth engine of your business. We talk to the experts and the do-leaders. And they share their secrets to help you unlock the next level of performance of your Customer Success team while focusing on the most important aspect of CS: delivering customer outcomes.
Language
🇺🇲
Publishing Since
7/21/2022
Email Addresses
1 available
Phone Numbers
0 available
April 11, 2025
<p>Ever wondered how companies effectively integrate customer feedback into products? I chat with Brian and Max, founders of Twine, an AI-driven platform that connects go-to-market and product teams. </p><p>We discuss turning insights into actions, the power of nonverbal communication, intriguing 'customer love' reports, and why fostering a customer-centric culture is crucial for success.</p>
March 13, 2025
<p><strong>In this episode, discover how you can delver customer outcomes and improve customer retention in your long tail.</strong></p><p>Join Daphne Costa Lopes as she explores how Gemma Cipriani-Espineira has built scalable CS teams at companies such as Chili Piper and Twilio. You'll hear about her journey from studying law to becoming a Customer Success Executive and founder of an angel investment fund. </p><p>In this episode you'll learn concepts, frameworks, processes and metrics that can help you to tap into the gold mine of your long-tail customer base for world-class retention.</p><p><br /></p><p><strong>Tune in for game-changing insights and strategies!</strong></p>
January 23, 2025
<p>How AI is Transforming CS with Elias Torres, CTO Founder of Drift & Agency (Part 3)</p> <p><br /></p> <p>In this series, we cut through the AI hype in Customer Success.</p> <p>Join Daphne and Elias on "Redefining Customer Success" - exploring the real intersection of AI and CS beyond the buzzwords.</p> <p>Our special guest Elias brings hands-on expertise in building and scaling AI solutions:</p> <p>⚡️ Co-founded Drift (acquired by Salesloft for $1.2B)</p> <p>⏫ Now building Agency, the AI Agent for B2B Customer Success</p> <p>In this series, you'll discover how AI is genuinely transforming customer experience, and what it means for the future of Customer Success.</p> <p>What we'll cover:</p> <p>- Beyond the Hype: Real-world applications of AI in Customer Success that are making an impact today </p> <p>- Experience Transformation: How AI is meaningfully enhancing customer experiences - with concrete examples </p> <p>- Future Vision: What CS professionals need to know about their evolving role in an AI-powered world</p> <p>Tune in for straight-talking insights from the frontlines of AI and CS!</p>
Rachel Provan
SaaStr
Harry Stebbings
All-In Podcast, LLC
Ben Gilbert and David Rosenthal
Carly Agar | Career and Job Interview Tips for Customer Success Managers
Career Contessa
New York Magazine
Freakonomics Radio + Stitcher
NPR
The New York Times
New York Times Opinion
The New York Times
Crooked Media
Pod Engine is not affiliated with, endorsed by, or officially connected with any of the podcasts displayed on this platform. We operate independently as a podcast discovery and analytics service.
All podcast artwork, thumbnails, and content displayed on this page are the property of their respective owners and are protected by applicable copyright laws. This includes, but is not limited to, podcast cover art, episode artwork, show descriptions, episode titles, transcripts, audio snippets, and any other content originating from the podcast creators or their licensors.
We display this content under fair use principles and/or implied license for the purpose of podcast discovery, information, and commentary. We make no claim of ownership over any podcast content, artwork, or related materials shown on this platform. All trademarks, service marks, and trade names are the property of their respective owners.
While we strive to ensure all content usage is properly authorized, if you are a rights holder and believe your content is being used inappropriately or without proper authorization, please contact us immediately at [email protected] for prompt review and appropriate action, which may include content removal or proper attribution.
By accessing and using this platform, you acknowledge and agree to respect all applicable copyright laws and intellectual property rights of content owners. Any unauthorized reproduction, distribution, or commercial use of the content displayed on this platform is strictly prohibited.