Unchurned

Unchurned

Hosted by Josh Schachter and Josh · Gainsight

5.0from 205 ratings

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78Podcast AuthorityScore out of 100 · How it is scored
228
Episodes
42
Transcribed
205
Ratings
Weekly
Cadence
2022
First episode
19K
YouTube views

About Unchurned

If you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right place. AI won’t fix churn, but these conversations might. Retention is the new growth, AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—features real talk with the sharpest minds in the Customer Success space. We dig into how teams are scaling smarter, activating AI agents, and redesigning the customer journey for lasting impact.

Publisher
Gainsight
Category
business
Language
en
Explicit
Yes
First episode
21 Jul 2022
Latest episode
21 Oct 2026
Apple PodcastsSpotifyWebsiteRSS feed

Latest episodes

42 of 228 episodes have a transcript.

  1. 21 Oct 2026TRANSCRIPT

    Is Your AI Paying Off? Your CFO Wants Proof ft. Rod Cherkas (HelloCCO)

  2. 17 Oct 2026TRANSCRIPT

    How Salesforce Cut Customer Attrition From 20% to 8% ft. Michael Marguglio

  3. 7 Oct 2026TRANSCRIPT

    "We Will Die": Why QuotaPath Is Betting Everything on AI-Native Services ft. AJ Bruno (QuotaPath)

Inside a recent episode

Is Your AI Paying Off? Your CFO Wants Proof ft. Rod Cherkas (HelloCCO)

Published 21 Oct 2026 · Transcript excerpt

[…] Over the past year, a lot of focus has been on just using AI and getting introduced to it and driving pilots and experiments. But what's happening is we go into 2027 planning Is it their need for leaders to see results? How is it affecting retention rates? How is it helping drive expansion? Are there ways that you can actually improve productivity in quantifiable ways that affect your P&L? So that's really one key thing. So before you go on, if I'm a leader right now and I've been using AI for, well, at this point, I've been using it for like the last two years, right? And I've really started to level up again. […]

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Who has been a guest on Unchurned

Names identified in recent episode analyses. Showing up to five guests.

  • Rod Cherkas
  • Mike Marguglio
  • Michael Marguglio
  • AJ Bruno
  • Grant Clarke

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views
18,596
Score snapshot 15 Sept 2025
Apple Podcasts (US)
5.0 / 5
99 ratings
Spotify
4.9 / 5
106 ratings

Podcast Authority Score: 78 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality
91
Social presence
0
YouTube
76
Engagement
84

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Questions about Unchurned

Who hosts Unchurned?

Josh Schachter and Josh host the show. Published by Gainsight.

How often do new episodes come out?

The show publishes weekly, based on its RSS feed.

Where can I read transcripts?

42 of 228 episodes have a transcript on Pod Engine. Full transcripts are available with a Pod Engine plan.

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