by Mr Joshua Taylor
Content for Mechanics to live a happier, healthier, more productive life as a Mechanic. Check YouTube for more content: <a href="https://www.youtube.com/@wrenchturners?sub_confirmation=1">Wrench Turners Podcast on YouTube</a>. Businesses interested in Sponsoring the show, please reach out to me via Linkedin. <a href="https://www.linkedin.com/in/mrjtaylor/">Wrench Turners on LinkedIn</a> Remember, Negative Pushes, Positive Pulls, and Always clean your toys before you put them away. j.
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Publishing Since
12/3/2022
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April 18, 2025
<p>Writing accurate, detailed repair orders isn't just paperwork—it's how shops get paid, protect themselves from chargebacks, and deliver exceptional customer service.</p><p><br></p><p>In this episode of The Wrench Turners Podcast, host Joshua Taylor is joined by Alec Ruffini, a Navy vet turned Fixed Ops leader, and Clemente Dominguez, a fast-rising shop foreman. Together, they break down why most service departments struggle with RO documentation and how to fix it, starting today.</p><p><br></p><p>Whether you're a technician frustrated by bad write-ups or a service advisor getting frustrated with poor "stories" from the shop floor, this episode shows you how to bridge the gap.</p><p><br></p><p>In this episode, we cover:</p><p>👉 Why a clear customer concern, cause, and correction (3C) matters</p><p><br></p><p>👉 How bad RO stories cause warranty claim denials and chargebacks</p><p><br></p><p>👉 Why do missing details like location, duplication steps, and verification notes ruin the work</p><p><br></p><p>👉 The technician's side of the story and how to fix the "I hate typing" problem</p><p><br></p><p>👉 Tools and processes to improve RO writing without slowing down the shop</p><p><br></p><p>👉 Real-world examples of bad and better ROs</p><p><br></p><p>👉 How to drive better communication between advisors and techs</p><p><br></p><p>👉 Voice-to-text workflows to streamline documentation</p><p><br></p><p>👉 What a 1% improvement in RO stories means to your bottom line</p><p><br></p><p>If you manage, write, or work on repair orders, this is your blueprint for better documentation, fewer comebacks, and higher approvals.</p><p><br></p><p>Subscribe for weekly episodes on:</p><p>Service advisor training</p><p>Technician productivity</p><p>Repair order accuracy</p><p>Dealership leadership and culture</p><p>Fixed Ops coaching and management</p><p><br></p><p>Listen to The Wrench Turners Podcast</p><p>Spotify: https://wrenchturnerspodcast.com</p><p>Instagram: https://www.instagram.com/mrjoshuataylor/</p><p>LinkedIn: https://www.linkedin.com/in/mrjtaylor/</p><p><br></p><p>Sponsored by The Bearded Brotherhood</p><p>Premium beard care products built for technicians.</p><p>Use code WRENCH15 at checkout: https://thebeardedbrotherhood.co</p><p><br></p><p>Powered by:</p><p>FixedOPS Marketing — Service marketing tools for dealerships</p><p>https://www.fixedopsmarketing.com</p><p><br></p><p>The Lion Partnership — Consulting for service department performance</p><p>https://www.lionpartnership.com</p><p><br></p><p>DCS - Digital Communication Solutions — Tools for service and BDC teams</p><p>https://www.dicoso.us</p><p><br></p><p>Chapters:</p><p>00:00 Why repair order writing matters</p><p>01:07 RO example: “Customer is here for the recall”</p><p>03:33 RO example: “Vehicle is making a whooping noise”</p><p>13:07 RO example: "Rough idle and no check engine light"</p><p>16:48 What’s missing from most repair orders</p><p>17:41 Enforcing better RO habits</p><p>23:49 Voice-to-text tips for faster, better documentation</p>
April 11, 2025
<p>From Navy Veteran to Coaching Service Teams | Alec Ruffini & Clemente Dominguez | Wrench Turners Podcast</p><p><br></p><p>Today’s guests didn’t stumble into leadership; they forged their way there. Alec Ruffini, a Navy veteran turned automotive coach, and Clemente Dominguez, a rising shop foreman, join host Joshua Taylor to talk about what it really takes to run a high-performing dealership service department.</p><p><br></p><p>From ethical sales and technician development to team dynamics and trust-building, this episode is packed with hard-earned wisdom. Alec shares lessons from decades of turning around underperforming shops, while Clemente offers a fresh perspective from someone who went from independent repair to managing a 25-person dealership team.</p><p><br></p><p>💥 Topics we cover: </p><p>👉 Alec’s unexpected career path</p><p>👉 Why integrity matters</p><p>👉 What Clemente learned</p><p>👉 How to build technician trust</p><p>👉 What it actually means to be a steward</p><p>👉 Communication shapes team performance</p><p>👉 The one mindset every technician needs</p><p>👉 Managing stress</p><p><br></p><p>If you're in Fixed Ops, an aspiring leader, or a technician wondering how to level up, this is your playbook. This is how leaders get built.</p><p><br></p><p>📌 Don’t forget to:</p><p>👍 Like</p><p>💬 Comment with your biggest takeaway</p><p>🔔 Subscribe for more real, raw conversations from the world of automotive</p><p><br></p><p>🎙️ Listen to The Wrench Turners Podcast</p><p>🌍 More episodes and resources: https://wrenchturnerspodcast.com</p><p>📸 Instagram: https://www.instagram.com/mrjoshuataylor/</p><p>💼 Connect with Joshua Taylor on LinkedIn: https://www.linkedin.com/in/mrjtaylor/</p><p><br></p><p>🧔♂️ Sponsored by The Bearded Brotherhood</p><p>Premium beard oils, balms, and waxes are made for the blue-collar man.</p><p>Use code WRENCH15 at https://thebeardedbrotherhood.co for 15% off.</p><p><br></p><p>💻 Powered by:</p><p><br></p><p>FixedOPS Marketing — Revolutionizing dealership service marketing. https://www.fixedopsmarketing.com</p><p><br></p><p>The Lion Partnership — Strategic Dealership Consulting https://www.lionpartnership.com</p><p><br></p><p>DCS - Digital Communication Solutions</p><p>https://www.dicoso.us</p><p><br></p><p>Chapters: </p><p>00:00 Leadership that changes Fixed Ops</p><p>01:55 Navy to service director </p><p>03:45 Clemente’s path</p><p>07:26 The big transition: smol vs large</p><p>10:10 Coaching culture: “More or better”</p><p>12:04 Alec’s leadership test</p><p>17:03 Mentorship wins</p><p>21:29 How great leaders build trust</p><p>27:13 Clemente’s “shop equality”</p><p>32:30 Advice for techs</p><p>35:46 How Alec and Clemente manage anxiety</p>
April 6, 2025
<p>The Hard Truth Every Mechanic Needs to Hear in 2025</p><p><br></p><p>Feeling stuck in the shop? This video will change how you think about your career.</p><p><br></p><p>Auto technician pay is flat. Tariffs are rising. Leadership feels clueless. And you are still expected to fix cars, deal with customers, hit your hours, and somehow stay sane.</p><p><br></p><p>In this unfiltered message from the cold seat of his motorcycle, Joshua Taylor breaks down exactly what every automotive technician, service advisor, and tradesperson needs to hear right now.</p><p><br></p><p>You will learn: </p><p>✅ Why your mindset is the most valuable tool in your toolbox</p><p>✅ How to start earning what you are actually worth</p><p>✅ What to do when management ignores your value</p><p>✅ Why training apprentices is still your responsibility</p><p><br></p><p>Whether you are a new tech, a shop foreman, or a veteran mechanic, this video is your call to stop blaming the economy, stop waiting on permission, and start leveling up.</p><p><br></p><p>WATCH THIS IF YOU:</p><p><br></p><p>Are not making enough money as a mechanic</p><p>Feel stuck in your technician career</p><p>Want to learn how to communicate better in the shop</p><p>Need real talk about pay, training, and leadership</p><p>Believe in personal responsibility and growth</p><p><br></p><p>Mechanics are the backbone of society. You fix what breaks. But you cannot fix your paycheck, your stress, or your future by complaining. You fix it by getting better. Starting today.</p><p><br></p><p>👀 Want to improve but not sure where to start? Drop a comment. I will reply.</p><p><br></p><p>💬 Like what you heard? Share this with your team or someone who needs to hear it.</p><p><br></p><p>Subscribe for regular episodes on:</p><p>Shop Floor Mental Health</p><p>Service advisor training</p><p>Technician productivity</p><p>Repair order accuracy</p><p>Dealership leadership and culture</p><p>Fixed Ops coaching and management</p><p><br></p><p>Listen to The Wrench Turners Podcast</p><p>Spotify: https://wrenchturnerspodcast.com</p><p>Instagram: https://www.instagram.com/mrjoshuataylor/</p><p>LinkedIn: https://www.linkedin.com/in/mrjtaylor/</p><p><br></p><p>Sponsored by The Bearded Brotherhood</p><p>Premium beard care products built for technicians.</p><p>Use code WRENCH15 at checkout: https://thebeardedbrotherhood.co</p><p><br></p><p>Powered by:</p><p>FixedOPS Marketing — Service marketing tools for dealerships</p><p>https://www.fixedopsmarketing.com</p><p><br></p><p>The Lion Partnership — Consulting for Dealerships and Independants, Automotive, Powersports, Motorcycle, Marine, and more. Sales and Service department performance improvements.</p><p>https://www.lionpartnership.com</p><p><br></p><p>DCS - Digital Communication Solutions — Tools for service and BDC teams</p><p>https://www.dicoso.us</p>
LSTN Media LLC
Jeff Compton
David Roman & Lucas Underwood
Tech
Sean Tipping
Carm Capriotto, AAP
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