by InMoment
<p>Welcome to XI Café Podcast—the Experience Improvement podcast brought to you by <a target="_blank" rel="noopener noreferrer nofollow" href="https://inmoment.com">InMoment</a>. InMoment is trailblazing the customer experience (CX) industry with <a target="_blank" rel="noopener noreferrer nofollow" href="https://inmoment.com/xi-terms/integrated-cx/?regional_redirect=1">Integrated CX</a>—the practice of gathering data from customers, prospects, and non-buyers to create actionable insights that drive business outcomes. Join us as we dive into the brightest minds in the customer and employee experience industry to hear their stories, learn new ways of overcoming common CX challenges, and discover the latest industry trends.</p>
Language
🇺🇲
Publishing Since
12/12/2022
Email Addresses
0 available
Phone Numbers
0 available
February 3, 2025
<p>How do you drive customer experience transformation in a sector where tradition runs deep? In this episode, Head of Customer Experience, Melody Lim tells listeners how in just two years, <a target="_blank" rel="noopener noreferrer nofollow" href="https://aboitizpower.com">AboitizPower</a> boosted digital adoption by 250%, built a data-driven CX strategy, and prepared for open-market competition. Transformation isn’t about waiting for the perfect moment—it’s about building one. </p>
September 25, 2024
<p>In this episode of <em>XI Café</em>, we talk with Marie Corfield, Customer Experience Lead at <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.iress.com">Iress</a>, about their journey from traditional feedback methods to a fully integrated CX program. Discover how Iress transformed their approach to customer relationships, overcame challenges, and the actionable insights that can help your business elevate its own customer experience. Tune in for inspiration and practical takeaways!</p>
September 11, 2024
<p>A true customer experience champion, Martin Cottell, Head of Customer Operations at Specsaver NA, is all about making customers the heart of the business. With 17 years at Specsavers, he’s led the charge in driving CX innovation and strategic growth across Northern Europe. In this podcast Martin reveals how Specsavers transforms customer feedback into powerful business change.</p>
Pod Engine is not affiliated with, endorsed by, or officially connected with any of the podcasts displayed on this platform. We operate independently as a podcast discovery and analytics service.
All podcast artwork, thumbnails, and content displayed on this page are the property of their respective owners and are protected by applicable copyright laws. This includes, but is not limited to, podcast cover art, episode artwork, show descriptions, episode titles, transcripts, audio snippets, and any other content originating from the podcast creators or their licensors.
We display this content under fair use principles and/or implied license for the purpose of podcast discovery, information, and commentary. We make no claim of ownership over any podcast content, artwork, or related materials shown on this platform. All trademarks, service marks, and trade names are the property of their respective owners.
While we strive to ensure all content usage is properly authorized, if you are a rights holder and believe your content is being used inappropriately or without proper authorization, please contact us immediately at [email protected] for prompt review and appropriate action, which may include content removal or proper attribution.
By accessing and using this platform, you acknowledge and agree to respect all applicable copyright laws and intellectual property rights of content owners. Any unauthorized reproduction, distribution, or commercial use of the content displayed on this platform is strictly prohibited.