by ZenSupplies
ZenOne Podcast is a place where we combine our 2 passions. One is to help improve dental practices through efficiency (think of streamlined process, organization, Zen in your office life) and interviewing interesting people.
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🇺🇲
Publishing Since
4/15/2019
Email Addresses
1 available
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March 28, 2025
<p><strong>Summary</strong></p><p>In this episode of the Zen One podcast, Tiger Safarov interviews Jordan Lorenz from Dental City about the implementation of automation and robotics in their warehouse. They discuss the evolution of Dental City, the importance of supply chain excellence, and how robotics enhance efficiency while maintaining human oversight. The conversation also covers the challenges faced during the project kickoff, the feedback received from the industry, and the customer-centric approach that drives their operations. Looking ahead, they explore the future of supply chain management in the dental industry and the importance of being prepared for unforeseen challenges.</p><p><strong>About Jordan Lorenz:</strong></p><p>- LinkedIn https://www.linkedin.com/in/jordan-lorenz-b3bb311b/</p><p><strong>Takeaways</strong></p><p>Automation allows for faster order processing and shipping.</p><p>Robotics enhance efficiency while maintaining human oversight.</p><p>The success of the project relied on meticulous planning and execution.</p><p>Feedback from the industry has been largely positive, with minimal complaints.</p><p>A customer-centric approach is essential for distribution success.</p><p>The integration of technology prepares the company for future challenges.</p><p>Human verification remains crucial in the automation process.</p><p>The culture within the organization supports innovation and adaptation.</p><p>Maintaining a single distribution center can enhance quality control.</p><p>The flexibility of being a privately held company allows for quick adaptations.</p><p><strong>Chapters</strong></p><p>(00:00) Introduction to Automation in Dental Distribution</p><p>(02:47) The Role of Robotics in Supply Chain Excellence</p><p>(06:04) Human-Robot Collaboration in the Warehouse</p><p>(09:06) Project Kickoff and Implementation Challenges</p><p>(11:53) Feedback and Industry Response</p><p>(14:59) Customer-Centric Approach in Distribution</p><p>(17:58) Future of Supply Chain in Dental Practices</p><p><br /></p>
March 19, 2025
<p><strong>Summary</strong></p><p>In this conversation, Tiger Safarov and Christine Sison discuss the evolving landscape of remote talent in the dental industry. They explore the challenges and opportunities presented by remote work, particularly in the wake of the COVID-19 pandemic. Christine shares insights on how dental practices can effectively integrate remote team members, the importance of technology in bridging communication gaps, and the necessity of measuring productivity. They also touch on the implications of AI in dental practices and the significance of having a US-based workforce. In this conversation, Christine and Tiger discuss the evolving landscape of remote work in dental practices. They explore the streamlined hiring process, the importance of onboarding, and the competition for global talent. Christine emphasizes the need for dental practices to adapt their organizational structures and job descriptions to maximize productivity and revenue. They also address the challenges of measuring performance for remote team members and the inertia within the dental industry regarding remote work. The conversation concludes with insights on navigating employee turnover and the importance of creating a new narrative around remote work in dentistry.</p><p><strong>About Christine Sison:</strong></p><p>- LinkedIn https://www.linkedin.com/in/christine-sison-a029a31/</p><p>- Schedule a call: https://calendar.google.com/calendar/u/0/appointments/schedules/AcZssZ3Kcu8qdW_i7-YfW5wO3dFNd9jrvZYqiKkB4I-Xjy7iCwqFqz47Idqx7dvj8WXvjKl_zaPzzeGU </p><p>- contact email: <a href="mailto:[email protected]" target="_blank" rel="ugc noopener noreferrer">[email protected] </a></p><p>- website: <a href="http://www.swissmonkey.io/" target="_blank" rel="ugc noopener noreferrer">www.swissmonkey.io</a></p><p><strong>Takeaways</strong></p><ul><li><p>Outsourcing in dentistry has been around for a long time.</p></li><li><p>The COVID-19 pandemic has created a labor shortage in dental practices.</p></li><li><p>Remote work can enhance patient experience if done correctly.</p></li><li><p>Onboarding remote staff requires a structured process.</p></li><li><p>Technology can facilitate communication between on-site and remote teams.</p></li><li><p>Measuring productivity is essential for remote team success.</p></li><li><p>Not all tasks should be outsourced; focus on non-patient-facing roles.</p></li><li><p>Practices need to have clear workflows for remote integration.</p></li><li><p>AI is poised to change the dental industry significantly.</p></li><li><p>A US-based workforce can provide better service in dental practices. Remote hiring can significantly speed up the recruitment process.</p></li><li><p>Onboarding can be completed quickly with the right technology.</p></li><li><p>Global talent competition is reshaping job expectations in dentistry.</p></li><li><p>Organizational structure is crucial for effective team management.</p></li><li><p>Maximizing team productivity can lead to increased revenue.</p></li><li><p>Performance metrics should be tailored to specific roles.</p></li><li><p>Adopting remote work requires overcoming industry inertia.</p></li><li><p>Building trust in remote work models is essential for success.</p></li><li><p>Employee turnover can be managed with proper systems in place.</p></li><li><p>Creating a flexible staffing model can help address workforce shortages.</p></li></ul><p><strong>Chapters</strong></p><p>(00:00) The Rise of Remote Talent in Dentistry</p><p>(03:05) Overcoming Control Issues with Remote Teams</p><p>(05:48) Technology Bridging the Gap</p><p>(09:10) Measuring Productivity and Performance</p><p>(12:01) Identifying the Right Time for Remote Integration</p><p>(15:03) Onboarding and Evaluating Remote Staff</p><p>(18:09) The Importance of Location in Remote Staffing</p><p>(20:53) The Future of AI in Dental Practices</p><p>(23:18) Streamlined Hiring Process for Dental Practices</p><p>(24:43) Onboarding and Interviewing Candidates</p><p>(26:12) Global Talent Competition in Dentistry</p><p>(27:29) Organizational Structure and Job Descriptions</p><p>(29:08) Maximizing Team Productivity and Revenue</p><p>(31:00) Measuring Performance of Remote Team Members</p><p>(33:42) Challenges in Adopting Remote Work in Dentistry</p><p>(35:56) Building a New Narrative for Remote Work</p><p>(38:53) Navigating Employee Turnover and Business Continuity</p>
February 4, 2025
<p><strong>Summary</strong></p> <p>In this episode of the Zen One Podcast, Tiger Safarov interviews Karla-Marie Santiago, a senior director of strategic partnerships at SupplyDoc, to discuss the role of Group Purchasing Organizations (GPOs) in the dental industry. They explore the benefits of GPOs for independent practices, the different types of GPOs, and the importance of procurement strategies. Karla shares insights on evaluating GPOs, the challenges of adoption, and the significance of customer service in ensuring a positive experience for members. In this conversation, Karla-Marie Santiago and Tiger Safarov delve into the complexities of Group Purchasing Organizations (GPOs) in the dental industry. They discuss the challenges of adoption, the importance of relationships in negotiations, and the critical factors to consider when evaluating GPOs. The conversation highlights the role of vendor relationships, the significance of pricing and utilization, and when practices should consider engaging with GPOs based on their growth goals and procurement strategies.</p> <p><strong>Takeaways</strong></p> <ul> <li><p>GPOs leverage collective buying power for better pricing.</p> </li> <li><p>Independent practices can benefit significantly from joining GPOs.</p> </li> <li><p>Different GPOs have unique value propositions and structures.</p> </li> <li><p>Understanding the types of GPOs is crucial for making informed decisions.</p> </li> <li><p>Customer service and communication are vital for GPO success.</p> </li> <li><p>Procurement encompasses more than just purchasing; it's about strategy.</p> </li> <li><p>Adoption of GPOs can be challenging due to various factors.</p> </li> <li><p>GPOs should provide tools to simplify data management for members.</p> </li> <li><p>Evaluating GPOs requires understanding their offerings and contracts.</p> </li> <li><p>The relationship between GPOs and vendors is key to member satisfaction. Adoption of GPOs can be challenging due to data gathering issues.</p> </li> <li><p>Having a single point of contact is crucial for effective relationship management.</p> </li> <li><p>Investment in relationships is key to achieving ROI with GPOs.</p> </li> <li><p>Evaluating GPOs requires understanding their partnerships and pricing structures.</p> </li> <li><p>Utilization of contracts is essential for maximizing savings.</p> </li> <li><p>Strong relationships can lead to better pricing negotiations.</p> </li> <li><p>Reps play a significant role in maintaining vendor relationships.</p> </li> <li><p>Practices should assess their growth goals before engaging with GPOs.</p> </li> <li><p>A dollar saved is often more impactful than a dollar earned.</p> </li> <li><p>The transition from emerging to mid-market is a critical time to consider procurement strategies.</p> </li> </ul> <p><strong>Chapters</strong></p> <p>(00:00) Introduction to GPOs and Their Importance</p> <p>(03:05) Understanding Different Types of GPOs</p> <p>(05:58) Evaluating GPOs: Examples and Their Value Propositions</p> <p>(09:04) Why Join a GPO? Benefits for Independent Practices</p> <p>(11:47) Navigating Product Choices and Vendor Relationships</p> <p>(14:55) The Role of Procurement in Dental Practices</p> <p>(17:59) Pros and Cons of GPO Structures</p> <p>(21:00) Challenges and Risks of Joining a GPO</p> <p>(23:52) Customer Service and Communication in GPOs</p> <p>(27:10) Best Practices for GPO Adoption</p> <p>(28:06) Evaluating GPOs: Key Considerations</p> <p>(30:10) Understanding Pricing and Utilization</p> <p>(32:33) The Role of Relationships in Negotiation</p> <p>(34:39) The Value of Reps in GPOs</p> <p>(39:49) When to Consider GPOs for Your Practice</p> <p>(45:08) Growth Goals and Procurement Strategies</p>
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