by Brian Burton & Nate Minnich
A podcast devoted to challenging, encouraging, advising, and highlighting the men and women of the home services industry. Whether you are a plumber, electrician, or HVAC technician, you all share the common tension of being both the hero and the villain in the eyes of the customer. Hosts Brian and Nate discuss and interview guests to show how to not only be the hero, but to be rewarded with more than a cape.
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Publishing Since
12/8/2020
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April 21, 2025
Join the Waste No Day! Facebook group: https://bit.ly/3xbqEj0Follow Waste No Day on YouTube: https://bit.ly/3xlDLhD In this episode, Nate and Brian talked about active listening, expectation setting, addressing customer dissatisfaction...
April 14, 2025
Join the Waste No Day! Facebook group: https://bit.ly/3xbqEj0Follow Waste No Day on YouTube: https://bit.ly/3xlDLhD Lieutenant Colonel (Retired) Scott Mann is a highly accomplished former U.S. Army Green Beret with over two decades of military service. Renowned for his leadership and expertise in unconventional warfare, Mann learned crucial rapport-building skills in high-stakes, low-trust environments. In this episode, we talked about relationship building, human connection, storytelling...
April 7, 2025
Join the Waste No Day! Facebook group: https://bit.ly/3xbqEj0Follow Waste No Day on YouTube: https://bit.ly/3xlDLhD Erick Parks is a Field Supervisor at A1 Garage Door Service. Erick is passionate about sales and the psychology behind it, enjoying teaching others his approach. In this episode, we talked about effective sales strategies, building authentic relationships, body language...
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