by ServiceTitan
Toolbox for the Trades is a podcast where top service professionals share the tips, tricks, and tactics they use to succeed in their industry. This podcast is brought to you by ServiceTitan—the leading home and commercial field service software. Episodes will feature stories and strategies to help contractors grow and scale their service business. Hosted by Ausha. See ausha.co/privacy-policy for more information.
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🇺🇲
Publishing Since
4/21/2020
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April 15, 2025
<p>Running a family business isn’t always smooth sailing — especially in the trades. <a href="https://www.linkedin.com/in/morgan-chapman-381513333/">Morgan Chapman</a>, VP at<a href="https://friendsplumbing.com/"> Friend's Plumbing</a> in Tampa, Florida, has navigated the challenges of leadership, company culture, and family dynamics in a way that has helped propel the business forward.</p><p><br></p><p>Morgan shares her journey from working in sales to stepping into a leadership role at her family’s plumbing company. She unpacks some of the challenges she’s faced in hiring the right people, improving customer service, and balancing relationships with her father and brother, both of whom are integral parts of the business.</p><p><br></p><p>Join us as we discuss:<br></p><ul><li><p>[4:46] Breaking into the family business and retooling the culture</p></li><li><p>[9:56] Setting clear boundaries and the evolution of family dynamics</p></li><li><p>[17:18] Why neglecting your self-care does your employees a disservice<br></p></li></ul><p>Check out these resources we mentioned during the podcast:<br></p><ul><li><p><a href="https://ladytitans.org/">LadyTitans</a><br></p></li></ul><p>You can find this interview and many more by subscribing to Toolbox for the Trades on <a href="https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938">Apple Podcasts</a>, on <a href="https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2">Spotify</a>, or <a href="https://www.servicetitan.com/podcast">here</a>. <br></p><p>Know a business that could use a bit of muscle from ServiceTitan? <a href="https://www.servicetitan.com/referrals">Refer them here!</a><br></p><p>Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.</p><br/><p>Hosted by Ausha. See <a href="https://ausha.co/privacy-policy">ausha.co/privacy-policy</a> for more information.</p>
April 8, 2025
<p><a href="https://www.linkedin.com/in/jay-mahaffey-b5ab9450/">Jay</a> and <a href="https://www.linkedin.com/in/amandamahaffey/">Amanda Mahaffey</a> didn’t just step into ownership when they purchased <a href="https://www.tuckandhowell.com/">Tuck & Howell Plumbing</a> in Greenville, SC, from Jay’s uncle — they transformed it. In less than two years, they scaled the business from $4M to $11M by making tough decisions, rebranding, and streamlining operations.</p><p><br></p><p>Jay and Amanda share their journey from employees to owners, the challenges of modernizing a 55-year-old business, and how they handled team transitions, rapid growth, and technology adoption.</p><p><br></p><p>Tune in to hear how their fast decision-making, financial acumen, and leadership strategies helped them rebuild Tuck & Howell into a powerhouse.</p><p><br></p><p>Join us as we discuss:<br></p><ul><li><p>[1:54] The importance of implementing new systems quickly</p></li><li><p>[11:37] Treating employee retention as a rehiring process</p></li><li><p>[18:00] Opening a new service division and leveraging KPIs<br></p></li></ul><p>Check out these resources we mentioned during the podcast:<br></p><ul><li><p><a href="https://www.amazon.com/Branded-Not-Blanded-KickChargeTM-Service-ebook/dp/B0BBL1CCJ9">Branded Not Blanded: KickCharge Your Home Service Brand by Dan Antonelli</a></p></li><li><p><a href="https://www.whohire.com/">WhoHire</a></p></li><li><p><a href="https://www.clover.com/">Clover</a><br></p></li></ul><p>You can find this interview and many more by subscribing to Toolbox for the Trades on <a href="https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938">Apple Podcasts</a>, on <a href="https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2">Spotify</a>, or <a href="https://www.servicetitan.com/podcast">here</a>. <br></p><p>Know a business that could use a bit of muscle from ServiceTitan? <a href="https://www.servicetitan.com/referrals">Refer them here!</a><br></p><p>Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.</p><br/><p>Hosted by Ausha. See <a href="https://ausha.co/privacy-policy">ausha.co/privacy-policy</a> for more information.</p>
April 1, 2025
<p><a href="https://www.linkedin.com/in/tradie-profit-coach/?originalSubdomain=au">Adrian Fadini</a>, Founder of<a href="https://www.tradesformation.com.au/"> TradesFormation</a>, knows firsthand how challenging it can be to build a successful trades business. After starting as a plumber, he faced financial struggles that forced him to sell his family home. But instead of giving up, he used the experience to transform his approach — learning from experts, refining his business model, and ultimately selling his plumbing company in 2012 to become a coach. </p><p><br></p><p>Now, through TradesFormation, Adrian coaches other trades professionals on how to avoid common pitfalls and build profitable, resilient businesses. He shares his journey from tradesman to business coach, why data-driven decision-making is essential, and how staying the course (without repeating mistakes) leads to long-term success.</p><p><br></p><p>Join us as we discuss:<br></p><ul><li><p>[2:08] Why your willingness to evolve matters more than experience</p></li><li><p>[15:02] Balancing empathy for your team with data-driven decisions </p></li><li><p>[26:49] Quality questions you should be asking during every sale<br></p></li></ul><p>Check out these resources we mentioned during the podcast:<br></p><ul><li><p><a href="https://web.cvent.com/event/0a1fa394-a8f8-46ed-b32c-7794a9a2f4d5/summary">Register today</a> for our inaugural World of Titans event in Sydney, Australia on Thursday-Friday, April 3-4, 2025!<br></p></li></ul><p>You can find this interview and many more by subscribing to Toolbox for the Trades on <a href="https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938">Apple Podcasts</a>, on <a href="https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2">Spotify</a>, or <a href="https://www.servicetitan.com/podcast">here</a>. <br></p><p>Know a business that could use a bit of muscle from ServiceTitan? <a href="https://www.servicetitan.com/referrals">Refer them here!</a><br></p><p>Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.</p><br/><p>Hosted by Ausha. See <a href="https://ausha.co/privacy-policy">ausha.co/privacy-policy</a> for more information.</p>
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