by Sandy Pardue & Dana Salisbury
Sandy Pardue of Classic Practice Resources & Dana Salisbury discuss issues facing the dental practice owner of today. This is the podcast where you will want a pen and paper to take notes on every single procedure, system, step by step process, and lessons Sandy shares that she has accumulated in 40 years. Enjoy the fun, laid-back vibe as things get real. Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 40 years of “hands-on” experience.
Language
🇺🇲
Publishing Since
1/16/2017
Email Addresses
1 available
Phone Numbers
0 available
April 21, 2025
<p class="" data-start="168" data-end="331"><strong data-start= "168" data-end="214">Gossip at Work: The Hidden Cost of Chatter</strong><br data-start="214" data-end="217" /> Dental Drill Bits with Sandy Pardue and Dana Salisbury<br data-start="273" data-end= "276" /> <strong data-start="276" data-end="322">Gossip at Work: The Hidden Cost of Chatter</strong><br data-start="322" data-end="325" /> 0:00</p> <p class="" data-start="333" data-end="683"><strong data-start= "333" data-end="356">Episode Description</strong><br data-start= "356" data-end="359" /> Gossip may seem like harmless chatter, but it has the power to erode trust, damage morale, and derail productivity in your dental practice. In this episode, Sandy and Dana tackle the tough topic of workplace gossip—what it sounds like, why it spreads, and how to stop it before it takes a toll on your culture and your team.</p> <p class="" data-start="685" data-end="964">From NLRB rules to real-life consulting stories, they share practical ways to address negativity, encourage accountability, and build a team that thrives on trust. Plus, Dana delivers scripted verbal skills you can use right away to shut gossip down respectfully and effectively.</p> <p class="" data-start="966" data-end="1121">Whether you're a practice owner, manager, or team member, this episode will help you foster a workplace where professionalism wins and gossip has no place.</p> <p class="" data-start="1123" data-end="1156"><strong data-start= "1123" data-end="1156">In This Episode You’ll Learn:</strong></p> <ul data-start="1158" data-end="1910"> <li class="" data-start="1158" data-end="1227"> <p class="" data-start="1160" data-end="1227">Why “friendly chatter” sometimes crosses the line into legal risk</p> </li> <li class="" data-start="1228" data-end="1297"> <p class="" data-start="1230" data-end="1297">What the National Labor Relations Board says about banning gossip</p> </li> <li class="" data-start="1298" data-end="1357"> <p class="" data-start="1300" data-end="1357">How negativity spreads—and how to stop it at the source</p> </li> <li class="" data-start="1358" data-end="1422"> <p class="" data-start="1360" data-end="1422">Why some team members resist consulting and how to handle it</p> </li> <li class="" data-start="1423" data-end="1502"> <p class="" data-start="1425" data-end="1502">How to create a safe, gossip-free workspace with open doors and clear roles</p> </li> <li class="" data-start="1503" data-end="1573"> <p class="" data-start="1505" data-end="1573">The real reason broken appointments and low morale go hand in hand</p> </li> <li class="" data-start="1574" data-end="1644"> <p class="" data-start="1576" data-end="1644">Why clearly defined job descriptions reduce friction and confusion</p> </li> <li class="" data-start="1645" data-end="1711"> <p class="" data-start="1647" data-end="1711">How to use team agreements and core values to unify your staff</p> </li> <li class="" data-start="1712" data-end="1780"> <p class="" data-start="1714" data-end="1780">A leadership lesson from the book The Energy Bus by Jon Gordon</p> </li> <li class="" data-start="1781" data-end="1839"> <p class="" data-start="1783" data-end="1839">Verbal skills to shut gossip down with professionalism</p> </li> <li class="" data-start="1840" data-end="1910"> <p class="" data-start="1842" data-end="1910">Why patients are paying attention to more than just your dentistry</p> </li> </ul> <p class="" data-start="1912" data-end="2102"><strong data-start= "1912" data-end="1931">Bonus Resource:</strong><br data-start= "1931" data-end="1934" /> Want a team-building moment at your next staff meeting? Look up the poem <strong data-start="2007" data-end="2028">“Nobody’s Friend”</strong> and read it aloud. You might be surprised by the conversations it sparks.</p> <p class="" data-start="2104" data-end="2312"><strong data-start= "2104" data-end="2123">Upcoming Event:</strong><br data-start= "2123" data-end="2126" /> Front Desk Pro – Philadelphia<br data-start="2155" data-end= "2158" /> May 9, 2025<br data-start="2169" data-end="2172" /> Use promo code <strong data-start="2187" data-end= "2202">SECRETSAUCE</strong> (capital S in Secret and Sauce) to save $100 per person<br data-start="2258" data-end="2261" /> Seats are limited and these events always sell out!</p> <p class="" data-start="2314" data-end="2344"><strong data-start= "2314" data-end="2344">Thank You to Our Sponsors:</strong></p> <p class="" data-start="2346" data-end="2595"><strong data-start= "2346" data-end="2362">Plan Forward</strong><br data-start="2362" data-end="2365" /> Plan Forward makes membership plans easy. Their revolutionary platform helps you grow your dental practice, improve patient loyalty, and create predictable recurring revenue. Learn more at <a class="" href="https://planforward.io" target="_new" rel= "noopener" data-start="2554" data-end= "2594">planforward.io</a>.</p> <p class="" data-start="2597" data-end="2883"><strong data-start= "2597" data-end="2612">Mango Voice</strong><br data-start="2612" data-end="2615" /> Mango Voice is a cloud-based phone system built for dental offices. It’s packed with smart features that help your front desk perform at its best—from call recording and routing to texting and integrations. See it in action at <a class="" href= "https://mangovoice.com" target="_new" rel="noopener" data-start= "2842" data-end="2882">mangovoice.com</a>.</p> <p class="" data-start="2885" data-end="3223"><strong data-start= "2885" data-end="2914">Identity Dental Marketing</strong><br data-start="2914" data-end="2917" /> Your marketing firm should tell you who’s landing on your website and what they’re doing there. Identity Dental Marketing does that—and more. From website strategy to SEO and patient attraction systems, they help you grow smart and stay visible. Explore at <a class="" href="https://identitydental.com" target="_new" rel= "noopener" data-start="3174" data-end= "3222">identitydental.com</a>.</p> <p class="" data-start="3225" data-end="3422"><strong data-start= "3225" data-end="3247">Subscribe & Share:</strong><br data-start="3247" data-end="3250" /> Love what you’re hearing? Don’t forget to subscribe, leave us a review, and share this episode with a dental friend who’s ready to build a drama-free, high-performing team.</p>
April 14, 2025
<p class="" data-start="261" data-end="453">When the economy starts to shake, most dental practices start to shrink. But Sandy says now is the time to lean in and level up—and she’s sharing exactly how to do it.</p> <p class="" data-start="455" data-end="774">In this episode, Dana and Sandy break down what it takes to recession-proof your practice before anything happens. From tightening your finances to training your team, maximizing re-care systems to building patient loyalty, this episode is your no-fluff guide to keeping treatment plans up—even when wallets are down.</p> <p class="" data-start="776" data-end="973">Whether you’re nervous about the future or just want to boost production now, this conversation will help you lead with confidence, stay consistent, and find opportunity where others see obstacles.</p> <hr class="" data-start="975" data-end="978" /> <p class="" data-start="980" data-end="1013"><strong data-start= "980" data-end="1013">In This Episode You’ll Learn:</strong></p> <ul data-start="1015" data-end="1663"> <li class="" data-start="1015" data-end="1062"> <p class="" data-start="1017" data-end="1062">Why mindset matters more than market trends</p> </li> <li class="" data-start="1063" data-end="1115"> <p class="" data-start="1065" data-end="1115">The first two things to do when the economy dips</p> </li> <li class="" data-start="1116" data-end="1183"> <p class="" data-start="1118" data-end="1183">How to avoid becoming your own worst enemy in front of the team</p> </li> <li class="" data-start="1184" data-end="1259"> <p class="" data-start="1186" data-end="1259">The real cost of third-party re-care systems that leave you in the dark</p> </li> <li class="" data-start="1260" data-end="1330"> <p class="" data-start="1262" data-end="1330">A simple report to pull that could reactivate hundreds of patients</p> </li> <li class="" data-start="1331" data-end="1390"> <p class="" data-start="1333" data-end="1390">Why untrained phone calls = missed treatment acceptance</p> </li> <li class="" data-start="1391" data-end="1452"> <p class="" data-start="1393" data-end="1452">How to double down on marketing without wasting dollars</p> </li> <li class="" data-start="1453" data-end="1525"> <p class="" data-start="1455" data-end="1525">Why patients need more than just a reminder—they need to feel missed</p> </li> <li class="" data-start="1526" data-end="1593"> <p class="" data-start="1528" data-end="1593">How membership plans keep the back door closed and loyalty high</p> </li> <li class="" data-start="1594" data-end="1663"> <p class="" data-start="1596" data-end="1663">The forgotten art of verbal skills and how they change everything</p> </li> </ul> <hr class="" data-start="1665" data-end="1668" /> <p class="" data-start="1670" data-end="1899">📅 <strong data-start= "1673" data-end="1692">Upcoming Event:</strong><br data-start= "1692" data-end="1695" /> 🗓️ Front Desk Pro – Philadelphia<br data-start="1730" data-end="1733" /> 📍 May 9, 2025<br data-start="1747" data-end="1750" /> 🎟️ Use promo code <strong data-start="1769" data-end= "1784">SECRETSAUCE</strong> (capital S in Secret and Sauce) to save $100 per person<br data-start="1840" data-end="1843" /> 🚨 Seats are limited and these events always sell out!</p> <hr class="" data-start="1901" data-end="1904" /> <p class="" data-start="1906" data-end="1941">🙏 <strong data-start= "1909" data-end="1939">Thank You to Our Sponsors:</strong></p> <p class="" data-start="1943" data-end="2195">➡️ <strong data-start="1946" data-end="1962">Plan Forward</strong><br data-start="1962" data-end="1965" /> Plan Forward makes membership plans easy. Their revolutionary platform helps you grow your dental practice, improve patient loyalty, and create predictable recurring revenue. Learn more at <a class="" href="https://planforward.io" target="_new" rel= "noopener" data-start="2154" data-end= "2194">planforward.io</a>.</p> <p class="" data-start="2197" data-end="2486">➡️ <strong data-start="2200" data-end="2215">Mango Voice</strong><br data-start="2215" data-end="2218" /> Mango Voice is a cloud-based phone system built for dental offices. It’s packed with smart features that help your front desk perform at its best—from call recording and routing to texting and integrations. See it in action at <a class="" href= "https://mangovoice.com" target="_new" rel="noopener" data-start= "2445" data-end="2485">mangovoice.com</a>.</p> <p class="" data-start="2488" data-end="2831">➡️ <strong data-start="2491" data-end="2520">Identity Dental Marketing</strong><br data-start="2520" data-end="2523" /> Your marketing firm should tell you who’s landing on your website and what they’re doing there. Identity Dental Marketing does that—and more. From website strategy to SEO and patient attraction systems, they help you grow smart and stay visible. Explore at <a class="" href= "https://identitydental.com" target="_new" rel="noopener" data-start="2782" data-end="2830">identitydental.com</a>.</p> <hr class="" data-start="2833" data-end="2836" /> <p class="" data-start="2838" data-end="3074">📌 <strong data-start= "2841" data-end="2863">Subscribe & Share:</strong><br data-start="2863" data-end="2866" /> Love what you’re hearing? Don’t forget to subscribe, leave us a review, and share this episode with a dental friend who could use a boost in strategy—and mindset. Let’s recession-proof your practice together.</p>
April 8, 2025
<p class="" data-start="233" data-end="684"><strong data-start= "233" data-end="256">Episode Summary:</strong><br data-start="256" data-end="259" /> This week, Sandy is fresh off an energizing Front Desk Pro seminar in Burbank, California—and she’s bringing the heat! Dana and Sandy dive deep into a topic that every dental practice owner and manager needs to master: employee one-on-ones. From handling raise requests to increasing team engagement and reducing turnover, this episode is packed with real-world strategies and scripted verbal skills you can use right away.</p> <p class="" data-start="686" data-end="1013">Sandy shares how acknowledgment and structure transform the culture of a practice, while Dana brings in heartfelt reminders of how leadership impacts lives beyond the workplace. Whether you’re avoiding tough conversations or want to build a better team dynamic, this episode will give you the confidence (and language) to lead.</p> <hr class="" data-start="1015" data-end="1018" /> <p class="" data-start="1020" data-end="1058"><strong data-start= "1020" data-end="1056">In This Episode You’ll Learn:</strong></p> <ul data-start="1059" data-end="1657"> <li class="" data-start="1059" data-end="1133"> <p class="" data-start="1061" data-end="1133">Why repeat attendees at Front Desk Pro are proof that the system works</p> </li> <li class="" data-start="1134" data-end="1194"> <p class="" data-start="1136" data-end="1194">What to say when a raise just isn’t feasible right now</p> </li> <li class="" data-start="1195" data-end="1274"> <p class="" data-start="1197" data-end="1274">The verbal skill every manager needs when a team member feels unappreciated</p> </li> <li class="" data-start="1275" data-end="1352"> <p class="" data-start="1277" data-end="1352">How to handle “she’s doing my job” type complaints without fueling gossip</p> </li> <li class="" data-start="1353" data-end="1434"> <p class="" data-start="1355" data-end="1434">The surprising way asking employees to “write it up” filters noise from facts</p> </li> <li class="" data-start="1435" data-end="1503"> <p class="" data-start="1437" data-end="1503">How to build review systems that actually get followed through</p> </li> <li class="" data-start="1504" data-end="1588"> <p class="" data-start="1506" data-end="1588">Why one-on-ones aren't about raises—they’re about retention, growth, and clarity</p> </li> <li class="" data-start="1589" data-end="1657"> <p class="" data-start="1591" data-end="1657">A reflective exercise that helps you lead with legacy in mind </p> </li> </ul> <hr class="" data-start="1659" data-end="1662" /> <p class="" data-start="1664" data-end="1870"><strong data-start= "1664" data-end="1686">📅 Upcoming Event:</strong><br data-start= "1686" data-end="1689" /> 🗓️ Front Desk Pro – Philadelphia<br data-start="1724" data-end="1727" /> 📍 May 9, 2025<br data-start="1741" data-end="1744" /> 🎟️ Use promo code <strong data-start="1763" data-end= "1778">SECRETSAUCE</strong> (capital S in Secret and Sauce) to save <strong data-start="1819" data-end="1838">$100 per person</strong><br data-start="1838" data-end="1841" /> 🚨 These sell out—don’t wait!</p> <hr class="" data-start="2031" data-end="2034" /> <p class="" data-start="2036" data-end="2071"><strong data-start= "2036" data-end="2069">🙏 Thank You to Our Sponsors:</strong></p> <p class="" data-start="2073" data-end="2329"><strong data-start= "2073" data-end="2092">➡️ Plan Forward</strong><br data-start= "2092" data-end="2095" /> Plan Forward makes membership plans easy. Their revolutionary platform helps you grow your dental practice, improve patient loyalty, and create predictable recurring revenue. Learn more at <a class="" href="https://www.planforward.io" target="_new" rel= "noopener" data-start="2284" data-end= "2328">planforward.io</a>.</p> <p class="" data-start="2331" data-end="2624"><strong data-start= "2331" data-end="2349">➡️ Mango Voice</strong><br data-start="2349" data-end="2352" /> Mango Voice is a cloud-based phone system built for dental offices. It’s packed with smart features that help your front desk perform at its best—from call recording and routing to texting and integrations. See it in action at <a class="" href= "https://www.mangovoice.com" target="_new" rel="noopener" data-start="2579" data-end="2623">mangovoice.com</a>.</p> <hr class="" data-start="2626" data-end="2629" /> <p class="" data-start="2631" data-end="2836"><strong data-start= "2631" data-end="2656">📌 Subscribe & Share:</strong><br data-start="2656" data-end="2659" /> Love what you’re hearing? Don’t forget to <strong data-start="2701" data-end="2714">subscribe</strong>, leave us a <strong data-start= "2727" data-end="2737">review</strong>, and <strong data-start= "2743" data-end="2752">share</strong> this episode with a colleague who needs to stop avoiding those tough conversations.</p>
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