by ServiceTitan Podcasts
Mastering ServiceTitan is your guide to getting the most out of ServiceTitan. Each episode, ServiceTitan power users share their strategies and success stories to give you real, actionable advice on how to leverage ServiceTitan for your business. Whether you’re new to ServiceTitan, or have been on the platform for years, you'll hear how businesses just like yours have transformed their operations, improved efficiencies, and accelerated their growth. If you need to master ServiceTitan, you're in the right place. Hosted by Ausha. See ausha.co/privacy-policy for more information.
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Publishing Since
7/3/2024
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April 17, 2025
<p>What’s coming for the trades in 2025? In this forward-looking episode, two leaders from ServiceTitan — <a href="https://www.linkedin.com/in/hunterhvac/">Chris Hunter</a>, Principal Industry Advisor, and <a href="https://www.linkedin.com/in/deanna-kawasaki/">Deanna Kawasaki</a>, Senior Director of Titan Intelligence — break down the major trends shaping the industry and how the trades can not only survive but thrive.</p><p><br></p><p>From the intensifying skilled labor shortage to the fast-moving rise of AI, they share insider perspectives on how Titan Intelligence is being embedded across the platform to help businesses scale efficiently, even when hiring slows. You’ll hear what sets top-performing shops apart, why trade-specific AI makes all the difference, and how to future-proof your operations with the right tech, leadership, and strategy.</p><p><br></p><p>Join us as we discuss:</p><p> </p><ul><li><p>[1:08] Two major industry trends to look out for in 2025</p></li><li><p>[11:45] How AI will streamline office work and empower technicians</p></li><li><p>[22:55] What you need to grow without being the expert in everything<br></p></li></ul><p>Check out these resources we mentioned during the podcast:</p><p><br></p><ul><li><p><a href="https://www.servicetitan.com/podcasts/alyssa-rogers-interview">Alyssa Rogers Episode</a></p></li><li><p> <a href="https://www.servicetitan.com/certified">ServiceTitan Certified User Program</a></p></li><li><p><a href="https://pantheon.servicetitan.com/event/2025/home">ServiceTitan Pantheon 2025</a></p></li><li><p><a href="https://www.amazon.com/stores/John-C.-Maxwell/author/B001H6NROC?ccs_id=f9d5e8c4-4ba6-4ff9-83bb-32204c3267da">Leadership books by John Maxwell</a></p></li><li><p><a href="https://gotimesuccessgroup.com/">Go Time Success Group</a></p></li><li><p><a href="https://help.servicetitan.com/how-to/adaptive-capacity-overview">Adaptive Capacity in ServiceTitan</a><br></p></li></ul><p>You can find this interview and many more by subscribing to Mastering ServiceTitan on <a href="https://podcasts.apple.com/us/podcast/mastering-servicetitan/id1756584904">Apple Podcasts</a>, on <a href="https://open.spotify.com/show/20Ixfbny473CVB2PizMIir?si=e148f7ac2b7d4c02">Spotify</a>, or here. </p><p><br></p><p>Know a business that could use a bit of muscle from ServiceTitan?<a href="https://www.servicetitan.com/referrals"> Refer them here!</a><br></p><p>Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.</p><br/><p>Hosted by Ausha. See <a href="https://ausha.co/privacy-policy">ausha.co/privacy-policy</a> for more information.</p>
April 10, 2025
<p>In this episode, we sit down with <a href="https://www.linkedin.com/in/joseph-gee-a4725759/">Joseph Gee</a>, Owner at <a href="https://geehvac.com/">Gee Heating & Air</a>, to uncover the strategies behind his company’s rapid growth. </p><p><br></p><p>Joseph shares how he streamlines HVAC sales and installations with ServiceTitan, highlighting the power of speed, efficiency, and automation in a competitive market. From using tags, alerts, forms, and Zapier (Zaps) for real-time visibility to optimizing communication and inventory management, Joseph breaks down the systems that keep his team ahead. </p><p><br></p><p>Tune in for actionable strategies to elevate your service company and boost efficiency.<br></p><p>Join us as we discuss:</p><p> </p><ul><li><p>[4:51] How to use tags for better sales management</p></li><li><p>[14:46] Setting up alerts to keep everyone informed</p></li><li><p>[28:24] The BASIC system for efficiency and simplicity<br></p></li></ul><p>Check out these resources we mentioned during the podcast:<br></p><ul><li><p><a href="https://help.servicetitan.com/how-to/alerts">ServiceTitan Alerts</a></p></li><li><p><a href="https://help.servicetitan.com/how-to/add-tag-types">ServiceTitan Tags</a></p></li><li><p><a href="https://help.servicetitan.com/how-to/set-form-triggers">ServiceTitan Triggers</a></p></li><li><p><a href="https://zapier.com/apps/servicetitan/integrations">Zapier</a></p></li></ul><p><br></p><p>You can find this interview and many more by subscribing to Mastering ServiceTitan on <a href="https://podcasts.apple.com/us/podcast/mastering-servicetitan/id1756584904">Apple Podcasts</a>, on <a href="https://open.spotify.com/show/20Ixfbny473CVB2PizMIir?si=e148f7ac2b7d4c02">Spotify</a>, or here. </p><p><br></p><p>Know a business that could use a bit of muscle from ServiceTitan?<a href="https://www.servicetitan.com/referrals"> Refer them here!</a></p><p><br></p><p>Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.</p><br/><p>Hosted by Ausha. See <a href="https://ausha.co/privacy-policy">ausha.co/privacy-policy</a> for more information.</p>
April 3, 2025
<p>The trades industry is evolving, and so is the way businesses handle customer interactions. Contact Center Pro is the latest innovation from ServiceTitan, designed to help businesses streamline communication, consolidate multiple instances, and integrate AI-driven call management.</p><p><br></p><p><a href="https://www.linkedin.com/in/dhoffman80/">David Hoffman</a>, Senior Director of Product Management at<a href="https://www.servicetitan.com/"> ServiceTitan</a>, walks us through how Contact Center Pro simplifies operations by merging phone calls, SMS, chat, and AI-driven virtual agents into one seamless platform. From multi-tenant support to AI-powered customer service, David shares how this new tool is transforming call centers for businesses of all sizes.</p><p><br></p><p>Join us as we discuss:</p><p> </p><ul><li><p>[3:10] How Contact Center Pro will help call centers consolidate their comm flows</p></li><li><p>[8:48] An exciting new Virtual Agent tool to help free up your CSRs</p></li><li><p>[14:31] What KPIs businesses can expect to improve with Contact Center Pro<br></p></li></ul><p>Check out these resources we mentioned during the podcast:<br></p><ul><li><p><a href="https://www.servicetitan.com/features/pro/contact-center/?UTM_medium=earned&utm_source=podcast">Contact Center Pro</a></p></li><li><p><a href="https://www.servicetitan.com/features/pro/contact-center/universal-inbox">Contact Center Pro’s Universal Inbox Features</a></p></li><li><p><a href="https://www.servicetitan.com/features/pro/contact-center/manager-assist">Contact Center Pro’s Manager Assist</a><br></p></li></ul><p>You can find this interview and many more by subscribing to Mastering ServiceTitan on <a href="https://podcasts.apple.com/us/podcast/mastering-servicetitan/id1756584904">Apple Podcasts</a>, on <a href="https://open.spotify.com/show/20Ixfbny473CVB2PizMIir?si=e148f7ac2b7d4c02">Spotify</a>, or here.</p><p><br></p><p>Know a business that could use a bit of muscle from ServiceTitan?<a href="https://www.servicetitan.com/referrals"> Refer them here!</a></p><p><br></p><p>Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.</p><br/><p>Hosted by Ausha. See <a href="https://ausha.co/privacy-policy">ausha.co/privacy-policy</a> for more information.</p>
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