by Damien Stevens
For MSPs who don't want to play small anymore. MSP Mindset interviews top-performing MSPs to uncover the habits, leadership moves, and mindset shifts that drive real growth—without burnout. No fluff. No theory. Just the stuff that works.
Language
🇺🇲
Publishing Since
2/2/2023
Email Addresses
1 available
Phone Numbers
0 available
April 17, 2025
<p>What happens if your backups aren't recoverable? With Servosity, we co-manage your data with you to ensure that never happens ►►<a href="https://bit.ly/43Gd3hI">https://bit.ly/43Gd3hI</a></p><p>👀 What if your biggest setbacks were actually your superpowers in disguise? That’s the story of Chris Friel, CEO of VoDaVi Technologies, who went from a blue-collar, hands-on upbringing and dropping out of high school… to building a respected, high-performance MSP known for elite customer service, deep trust, and fierce loyalty.</p><p>This episode isn’t just about business—it’s about resilience, owning your path, and building a company on your own terms.</p><p>Here are some powerful lessons I learned from Chris:</p><p>✅ You Don’t Need a Degree—You Need Drive<br />✅ You and Your Team Need Critical Thinking, not Just Technical Knowledge<br />✅ Success Comes From Owning Who You Are<br />✅ Efficiency Creates Capacity for Excellence</p><p>Chapters:<br />0:00 - Intro<br />2:05 - Starting his MSP<br />16:10 - Why is customer service to important to him?<br />40:32 - Overcoming being misunderstood<br />52:10 - MSP Titan Questions </p><p>👉 CONNECT MORE WITH Damien and Chris:<br /><a href="https://www.linkedin.com/in/dstevens">https://www.linkedin.com/in/dstevens</a><br /><a href="https://www.linkedin.com/in/frieltechnologies/">https://www.linkedin.com/in/frieltechnologies/</a></p><p>🎙 Listen on audio:<br />Apple Podcast: <a href="https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779">https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779</a><br />Spotify: <a href="https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520">https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520</a></p><p>#msp #managedservices #managedserviceprovider</p>
April 10, 2025
<p>Focus on your zone of genius and let us co-manage your backups with you ►►<a href="https://bit.ly/4lh8HUv">https://bit.ly/4lh8HUv</a></p><p>Most MSPs are still “watching” AI—Shane Naugher is already helping clients with it (and also buliding a second company around it!). </p><p>But, that's not where he started out. After nearly 25 years in business, Shane made a major pivot. He realized he wasn’t building a company—he was building a lifestyle business, something that wouldn't carry over to his family and loved ones. That realization kicked off a transformation: where he hunkered down and learned how to build his MSP into something that will last. </p><p>Also, Shane shares the many ways his MSP is embracing AI and helping clients take advantage of it. But we have to be careful that we're not learning it since it's the new flashy tool, but studying it to discover the business outcomes that your partners would benefit from. </p><p>Here are 5 powerful lessons I learned from Shane in this episode:<br />✅ Make your MSP into an Asset, Something that will last beyond you<br />✅ AI Is the Future—But Automation Is the Foundation<br />✅ Your clients want you to lead with AI<br />✅ You Don’t Need Developers to Build an AI-Enabled MSP<br />✅ Internal Automation Creates External Opportunity</p><p>Chapters:<br />0:00 - Intro<br />2:05 - Starting his MSP<br />10:02 - Switching from a lifestyle business to an asset<br />13:59 - Leaning into automation early<br />18:21 - How Shane is using AI now and what that looks like<br />49:39 - MSP Titan Questions </p><p>👉 Connect more with Damien and Shane:<br /><a href="https://www.linkedin.com/in/dstevens">https://www.linkedin.com/in/dstevens</a><br /><a href="https://www.linkedin.com/in/shanenaugher/">https://www.linkedin.com/in/shanenaugher/</a></p><p>📺 Watch on YT: <a href="https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g">https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g</a></p>
April 3, 2025
<p>Lean more about how Servosity can secure your client’s data ►► <a href="https://bit.ly/3X1L8ED">https://bit.ly/3X1L8ED</a></p><p>👀 How do you go from $600K to $22 million in just 10 years—without private equity backing? That’s exactly what Aaron Underhill, CEO of Dedicated IT, pulled off. He’s adding over $100K in MRR every quarter and may be one of the fastest-growing MSPs in the country.</p><p>But Aaron’s growth isn’t about hype—it’s about strategy, sacrifice, and staying rooted in his why. From hyper-niching in healthcare to building pods for better client experience, his model is bold, refined, and deeply intentional.</p><p>Here are the five biggest lessons I learned from Aaron:<br />✅ Define the Destination First<br />✅ Vertical Specialization Drives Efficiency & Margin<br />✅ Scaling Requires Structure & Sacrifice<br />✅ Growth Without Cash Flow Strategy Will Break You<br />✅ You Must Grow First to Lead Others to Growth</p><p>Chapters:<br />0:00 - Intro<br />1:14 - From 600k to 20M in revenue<br />7:11 - Figuring out their niche<br />15:36 - What does he attribute to his growth (it involved his niche)?<br />21:11 - What does 100k MRR growth look like (per quarter)<br />25:30 - What he's learned from this growth (know your path and use your size)<br />32:05 - What challenges has he's faced?<br />40:00 - Leading yourself first<br />52:56 - MSP Titan Questions </p><p>👉 CONNECT MORE WITH Damien and Aaron:<br /><a href="https://www.linkedin.com/in/dstevens">https://www.linkedin.com/in/dstevens</a><br /><a href="https://www.linkedin.com/in/aaron-underhill-11b9b251/">https://www.linkedin.com/in/aaron-underhill-11b9b251/</a></p><p>📺 Watch on YT: <a href="https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g">https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g</a></p>
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